Front Office Manager

Front Office Manager

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Attractive Incentives based on Monthly performance
Insurance and other benefits in accordance Vietnamese labor code
Dynamic working environment.

Mô Tả Công Việc

*** Overview of duties:
• Ensures that guests' have a smooth running stay at the hotel
• Manages and motivates front office teams in order to provide high quality services for guests
• Ensures the department meets its quantitative and qualitative targets
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management)
• Implements brand and Group projects and identity features (@ll the keys to the city, service certification for France and A/Club etc)

*** Main responsibilities:
• Maintains close relationships with guests throughout their stay in order to foster loyalty
• Anticipates guests' needs and takes them into consideration
• Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
• Conveys the hotel's image
• Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity)
• Keeps the database up-to-date
• Ensures that guest documentation and information is available and up-to-date
• Ensures that information in the directory and e-directory is clear and up-to-date • Draws up the rules and processes governing overbooking and the removal of guests from rooms • Ensures that internal audit procedures are duly applied
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Takes part in or validates recruitments
• Organises the welcome and integration of new employees
• Prepares and/or checks work schedules in line with activity forecasts
• Carries out annual performance appraisals for team members and sets targets
• Draws up the training plan and follows up implementation
• Helps employees improve their skills and provides support for career development
• Applies labour legislatio
• Sets up the hotel's pricing policy in conjunction with the Rooms Manager or General Manager, • Trains the team to use and apply sales pitches
• Sets the daily occupancy and average room rate targets for the team
• Ensures the brand and/or Group's loyalty programme is promoted to guests
• Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace
• Ensures that invoicing and cash operations procedures are respected
• Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
• Draws up the annual budget for the department, analyses results and implements any corrective actions required
• Manages the department's headcount for optimum efficiency
• Is responsible for the efficient running of the department
• Ensures that the workplace remains clean and tidy
• Applies and ensures application of the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)
• Is responsible for the safety of people and property in the area under his/her remit
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Yêu Cầu Công Việc

• Vocational diploma or degree in hospitality or F&B studies and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and experience.
• Significant experience in a customer-service position
• Experience in team management
• Computer literate
• Fluent in the national language, and business English (a third language would be a plus)
· Ability to anticipate · Team spirit
· Guest oriented and service minded
· Leadership
· Well organised and rigour
· Sales oriented
· Good administrative skills
· Has a strong sense of ethics, leads by example · Excellent presentation
· Stress resitance
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Accor Hotels opened the Mercure Ha Noi La Gare on 1st September 2009. The Mercure Hanoi La Gare hotel is the first Mercure Brand Hotel in Ha Noi, a young and dynamic hotel, featuring 102 rooms with a Brasserie Le Pavillion restaurant, a bar, a Terrace and fitness zone.

If you are looking for a great challenge and want to participate actively in the hotel operation plus join one of the largest Hotel management companies in the world, do not hesitate to contact us!

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94 Lý Thường Kiệt
100-499 nhân viên
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