Senior Fulfillment Specialist

ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a collective CAGR of over 700% in just under 4 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.

We are now seeking a Senior Fulfillment Specialist to ensure the best supply chain service to in-house sales, including monitoring purchase orders from customers, ensuring orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. You will oversee the coordination of inventory, warehouse operations, shipping, and logistics to optimize efficiency and enhance customer satisfaction. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate with partners and other teams in order to make replenishment planning and minimize out-of stock issues.

The ideal candidate will have a strong background in e-commerce fulfillment operations, exceptional leadership skills, and a passion for driving continuous improvement.

WHAT YOU WILL DO

The Senior Fulfillment Specialist is responsible for monitoring operational excellence related to inventory management, and suppliers/manufacturers performances. Primary duties include:

Production planning and Inventory management:

- Actively communicate with suppliers/factories to monitor inventory levels with suppliers/manufacturers and coordinate replenishment schedules to avoid item stockouts that could delay orders.

- Coordinate with cross-functional teams (sales team, sourcing team) to make a timely inventory plan to minimize order processing time with optimal inventory costs

Operations performance management:

- Effectively manage the order fulfillment process and analyze fulfillment metrics such as processing time, lead time, shipping time, defects, and return rate and recommend performance improvements to suppliers.

- Drive operation root causes analysis and deliver action plan in case exceptions happen.

- Analyze product quality and shipping issues to point out the problems timely to improve customer experiences.

- Monitor key performance indicators such as order accuracy, on-time delivery, processing time, identifying areas for improvement and implementing solutions to enhance performance.

WHAT ARE WE LOOKING FOR

- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.

- 3-5 years experience in e-commerce fulfillmemt operations, with demonstrated success in leadership role.

- Proficiency in warehouse management systems (WMS), order management systems (OMS), and other relevant software applications.

- Strong analytical skills and the ability to interpret data, identify trends, and make data-driven decisions to improve operational performance

- Strong problem-solving skills, excellent data analysis skills, attention to detail, and the ability to work independently and as part of a team.

- Strong understanding of operation management and inventory management principles, demand forecasting, and supplier performance management.

- Detail-oriented with a focus on accuracy and efficiency, capable of managing multiple priorities in a fast-paced environment.

- Effective written and verbal communication skills in English. Chinese is a plus.

- Strong proficiency in Microsoft Excel, order management systems, ERP.

- Excellent communication and collaboration skills.

WHAT YOU CAN EXPECT

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

- Competitive salary

- Full salary during probation

- 12 days work-from-home & 12 days of paid annual leave

- Additional seniority paid annual leave

- Global health insurance package for yourself and annual health check-up

- Guaranteed 13th month salary

- Quarterly bonus & Year-end bonus as part of our profit sharing program

- A Pantry & a Crossian Cafe stocked with goodies, ready to serve

- Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events

- General company T&D Program + dedicated T&D budget for managers

- Other benefits in accordance to Company's Policy and Vietnam Labor Laws