General Affairs Manager

This job is to direct and oversee the all the development & execution internal and external communications strategy, public policy, government relations for our organization to ensure operational efficiency and support thought leadership including Company Events, VIP Guest Services, Engagement Activities, CSR/ESG Activities and Office Operations at the whole sites of country.

Additionally, this job is responsible for building and reinforcing the company's image, and Coherent Brand in Vietnam reputation & promote and position Coherent initiatives with the government for the best impact.

DUTIES AND RESPONSIBILITIES:

1. Guide and supervise the daily operation of administration

• Direct the daily operation of various administrative tasks to ensure the effective, reliable and economical achievement of the company's current and future administrative requirements.

• Ensure the quality of administrative services by on-site inspection - problem finding - problem solving - improvement cycle and be able to develop key checklist for each service area.

• Publicize and train the service rules to employees, thus reducing unreasonable demands and complaints. All kinds of anomalies and complaints in the process of administrative service should be solved promptly.

• Ensure that all kinds of decisions and new requirements of the above administrative modules can be implemented, ensure that emergency can be mobilized and guided according to their own experience, ensure that the emergency situation is handled properly.

• Ensure the daily operation of the above administrative modules without major violations, complaints and safety incidents.

2. Communications & Corporate Affairs

• Effectively communicate organizational initiatives and projects to the public, employees, and stakeholders.

• Craft engaging and factual content in English and Vietnamese, focusing on creative storytelling for both internal and external communications.

• Plan, edit, and curate content for various communication channels like newsletters, LinkedIn, town halls, events, and regular memos for Vietnam.

• Collaborate with the Corp. Communications team and handle designated external communications.

• Own a strong network of stakeholders, reporters, media influencers with deep understanding local media landscape and industry in order to shape effective programs with high resonance, relevancy, impact.

• Serve as the official spokesperson to the media or in public hearings. Provide and prepare research and talking points for top executives in preparation for meetings, interviews, and other activities.

• Build and maintain strong relationships Dong Nai & Binh Duong governments and other management team of regulatory agencies, local authorities, agencies, industrial park, industry associations, and other government department anticipate and resolve issues related to Coherent’s continuous operations and growth and help Intel stakeholders work more effectively with the government.

3. Organization, coordination and guidance of large-scale activities and important reception work

• Coordinate with relevant parties to provide VIP Guest Services regarding agenda, transportation, reservations, food and beverage, emigration/immigration of the VIP visitors.

• Be responsible for planning, promoting and ensuring the smooth running of a company event schedule and individual events by cross-department coordination including but not limited to Seminar, Workshop, Company Meeting, Virtual Meeting, Business Dinner, Government Meeting, Vietnam Annual Dinner, Company Outing, Company Team Building and other company-level events.

• Optimize reception processes, continuously improve and enhance, and improve customer satisfaction

4. Brand Management

• Partner with Talent Acquisition Team to conceptualise, design and execute campaigns that effectively communicate our values to current and prospective employees across multiple touch points to maintain, improve and bring awareness of Coherent Brand to the wider targeted audience.

• Work with external branding vendor for the translation of business needs to actions to promote the branding of Coherent on the labour market.

• Coordinate with TA Team on partnering with Great Place to Work, HR Asia or targeted universities to schedule, plan and execute employer branding activities.

• Work with Corporate Communications team on deliver message especially designed for Vietnam team on all channels of social media and ensure the consistency with Corporate.

• Partner with local Admin Team to execute and foster the branding of Coherent through daily operations and activities.

• Partner with L&OD Team and Corporate Sustainability Team to deploy, plan and implement DEI communications & CSR/ESG activities.

5. Supervision, Management & Leadership

• Ensure your team is staffed, motivated, inspired, engaged and empowered to deliver a high and sustainable performance level in an ever-changing environment at a cost level the organization can sustain and reflects market realities.

• Ensure you have the right people in the right jobs, by consistently using proper interview and selection techniques and methodologies throughout your organization.

1. Education:

Bachelor’s Degree in one of following majors of: Journalism, Communications, Public Relations, Legal, Marketing or relevant majors

2. Experience:

• 9+ years of related working experience in Communication or Corporate Affairs, Public Relations or Employee Engagement in a manufacturing company.

3. Abilities:

• Excellent command / highly proficient in spoken and written Vietnamese and English.

• Strong understanding of government operations and policies.

• Experience in engaging a broad section of the government, regulatory agencies, hotel, event organizer.

• Good at negotiating, networking and relationship building skills.

• Should have a working understanding of computing technologies.

• Excellent communication skills and should be able to represent Coherent at external platforms and at senior governmental levels.

• A team player, comfortable working in a multi-cultural environment, ability to work in a demanding environment; someone who can interact effectively across global and culturally diverse organizations.

• Ability to comprehend and manage the various cultural, language, regulatory, and business practices associated with a multinational business operation

• Ability to excel in a cross-organizational, cross-cultural, global team environment

• Ability to deal effectively with differences of opinion, to influence, to draw ideas from others, and to negotiate and mediate without compromising on the ultimate business goals of sustained profitable revenue and market share growth.

• Experience with integrating social media into event planning and execution.

• Experience in managing VIPs, C-level executives and celebrities