General Manager

$1000 - $1500 405 views - Expires in 3 days

What We Can Offer

13 month salary
Contract & Mandatory Insurance
20 days paid leave per year, 10 days sick leave per year

Job Description

Intro
We are Thom’s Sourdough Bakery in Hoi An, a Vietnamese and Irish owned artisan bakery specializing in sourdough bread and pastries alongside great coffee.
We are expanding to a larger location beside the beach and a second smaller location in the Hoi An Ancient Town. During this expansion, we are upgrading our business processes. We have begun adopting SME ERP software (Odoo) alongside other software solutions for team messaging and knowledge/recipe management.
Your role
We are growing, and we need a strong management team continue producing artisan quality baked goods at a larger scale. We are seeking a general manager who shares our passion for sustainable, systems-driven business and our love of great food.
This is a role that will develop during our expansion and you will help us to develop and streamline our business operations, grow our team, and develop marketing strategies.
Objectives
• Hire, onboard, and train staff as we expand our team, including development of computer based onboarding/training modules
• Identify, develop, and document business systems, identify processes that can be offloaded to software
• Ensure a smooth transition to our new premises with minimal disruption of daily operations
• Delegate responsibilities and manage teams to ensure the smooth running of daily operations
• Ensure great quality service for our B2B and B2C customers and maintain healthy vendor relationships
Responsibilities
• Monitor, schedule, and motivate staff, enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
• Evaluate staff performance and productivity
• Engage with vendors and wholesale customers
• Coordinate marketing strategies
• Research and identify new business opportunities
• Analyze accounting and financial data
• Monitor metrics to meet project timelines and budget requirements
• Continuously improve administration and business processes
• Generate reports and give presentations on business, growth, staff, and financial metrics
• Develop and implement quality control systems, monitor metrics to ensure consistency of products
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Job Requirements

Required Skills
• Outstanding leadership, interpersonal, and conflict resolution skills
• Excellent written and verbal communication in English and Vietnamese
• Highly organized and proactive with a strong work ethic and great attention to detail
• Passion for exceptional customer service and great food
• Ability to motivate and lead a team
• A deep understanding of the day-to-day business operations of a busy cafe/restaurant/bakery or similar establishment
• Computer literate and comfortable using or learning to use business management software (Odoo) as well as other business software (spreadsheets, document editing, messaging, knowledge sharing)
Experience and Education
• Bachelors degree or masters in business management, or a similar qualification, with preference given to F&B specific qualifications
• At least three years experience working in the F&B industry at any level
• Experience and proven success in a managerial role
Personality
• We are love great food and amazing coffee, and if you do too then you’ll fit right in
• Environmentally aware with a desire to live and do business sustainably
• Passion for learning and self-improvement, both mental and physical
• Hoi An is a tourist town and you’ll meet people from all over the world here, bonus points if you love sharing Vietnamese culture and learning about other parts of the world

Job Locations

91 Nguyễn Phan Vinh, Phường Cẩm An, Hội An, Quảng Nam

We are Thom’s Sourdough Bakery in Hoi An, a Vietnamese and Irish owned artisan bakery specializing in sourdough bread and pastries alongside great coffee.
We are expanding to a larger location beside the beach and a second smaller location in the Hoi An Ancient Town. During this expansion, we are upgrading our business processes. We have begun adopting SME ERP software (Odoo) alongside other software solutions for team messaging and knowledge/recipe management.

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91 Nguyễn Phan Vinh, Phường Cẩm An, Hội An, Quảng Nam
Less Than 10 staffs
Thom's Sourdough Bakery
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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