General Manager/ CTO - IT/ Service Desk Headhunt jobs

General Manager/ CTO - IT/ Service DeskHeadhunt jobs

Địa Điểm Làm Việc: Hồ Chí Minh
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Salary Range: USD2,500 – USD3,500
Employment Fund Provident
Annual Bonus

Mô Tả Công Việc

CTO main role is to oversee the company finances, operation, audit, HR (Training and Hiring), IT and compliance. You will lead the development of the platform and implementation of new and existing IT functional features. Manage and monitoring day-to-day operation and status of all their projects, ensuring development services are delivered within the defined service level (SLA), customer expectation (TCE) through a team of highly motivated team lead or managerial and discipline staff work process.

首席技术官的主要职责是监督公司部门的财务,运营,审计,人力资源(培训和雇用),IT和业务合规。 您将领导公司互联网平台的开发团队以及新的和现有的科技功能加以实施。管理和监视所有项目的日常运营和状态,主动并积极负责团队或工作人员管理和纪律的工作流程,在合规范围内交付任务,确保在提升业务服务级别和客户的期望。
工作地点:胡志明市
工作职者:
• 管理团队IT 技术/服务平台并评估其性能,监督IT技术/交付或服务平台运作功能。
• 负责制定和实施互联网业务的战略计划和愿景。 (新添加CTO工作岗)
• 评估互联网科技新技术并提出建议。 (新添加CTO工作岗)
• 领导团队在关键或重要的商业决策计划提供解决方案。 (新添加CTO工作岗)
• 评估增值服务系统并实施解决方案,以合适的开发流程, 改善整个企业的报告和分析,并降低业务风险。 (新添加CTO工作岗)
• 确保每天及时,准确地提供IT技术落实/客户服务的支配。
• 招募,培训合适技术团队。
• 在整个技术支持过程中建立最佳实践战略。
• 跟进并改进。
• 制定每日,每周和每月报告,以确提升运作。
• 向适当的内部团队提供客户反馈,例如产品/服务开发。
• 监督技术人员并向其提供技术领导,并确保遵守适当的政策。
• 开发,维护流程和测试标准操作程序(SOP)。
• 参与预算,处理和管理与IT基础架构相关的项目和投资。
• 确定并回应与技术相关的专业人员。
• 建立,执行,监视,领导IT /服务交付管理的最佳实践。
• 进行在职培训和指导。
• 不断了解员工的绩效和培训需求,确定培训需求并建立一支技能高超的部门。
• 监督,改进服务平台特点,级别管理现有的流程。
• 确保所有IT技术战略与规划,IT合规,转型,中心工作环境,管理。
• 支持/ IT技术服务台汇报和管理业务,确保持续运作。
• 确定,提议和实施系统/流程/工作人员的改进。
• 协调轮班运营,以满足高服务水平的运营需求。

Job Scope:

• Manage the IT/Service Desk team and evaluate performance, supervise IT delivery or Service Desk work environmental.
• Responsible for developing and implementing the strategic plan and vision for the business.
• Evaluates new technology and makes recommendations on technological.
• Advise the Leadership Team on key planning issues and make recommendations on important business decisions.
• Evaluate and implement common value-add systems/solutions to align processes and controls to reduce business risk; and to improve reporting and analysis across the business.
• Ensure IT delivery / customer service support is timely and accurate on a daily basis.
• Recruit, train and support technicians on their day to day activities.
• Establish best practices through the entire technical support process.
• Follow up to identify the areas of improvement.
• Develop daily, weekly and monthly reports ensure of productivity improvement.
• Provide customer feedback to the appropriate internal teams, like product/service development.
• Supervise and provide technical leadership to technical staff and ensure compliance with appropriate policies.
• Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
• Participate in budgeting, process and manage IT Infrastructure related projects and investments.
• Identify and respond to technology related professional.
• To establish, execute, monitor, lead of best practices of IT/Service Delivery Management.
• Conduct on-the-job training, mentoring, coaching and performance.
Keep updated on the performance and training needs of staff, and develop relevant plans.
• Identify training needs and develop a highly cross skilled department.
• Continue to review, improve existing processes of Service Desk, Incident and Service Level Management.
• Ensure all the IT Strategy & Planning, IT Governance & Compliance, IT Transformation, IT Contact Center Environment, Service Management/ITIL
• Manages the inbound operation to ensure all receiving, handling Customer Service
• Support/ IT Helpdesk reports, and administrative tasks are met while business continually.
• Identify, Propose and implement improvement opportunities on system/ process/ people.
• Coordinate shift operations to meet operational demands at high service
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Yêu Cầu Công Việc

总经理工作岗位要求:
• 拥有非常熟练的工作人员管理和服务平台环境识别。
• 商业管理或IT技术学位。
• 了解并对不同业务领域特点。
• 领导才能。
• 优秀的沟通能力(英语和中文)。
• 非常有职业道德。
• 主动性,及好的社交技能。
• 对游戏有体验
• 先进的IT知识
• 在整个软件开发生命周期(包括测试和集成)中管理团队的经验。
• 对互联网科技模式有创新与发展趋势理解及浓厚的兴趣。
General Manager Requirements:

• Highly skilled in People Management and Service Desk environment.
• Degree in Business Management or Information Technology.
• Good knowledge of different business functions.
• Strong leadership qualities.
• Excellent communication skills (English and Chinese).
• Strong work ethic.
• Good interpersonal skills.
• Proactive nature.
• Gaming Experience
• Advanced IT knowledge
• Experience managing a team across the full Software Development Life Cycle, including test and integration.
• A passion for technology and a keen interest in cutting edge development tools and practices.

Additional Benefits
Salary Range: USD2,500 – USD3,500
Employment Fund Provident, Annual Bonus, newly set up company, more to be implemented
Job Type: Full-time

福利及薪金范围:USD2,500 – USD3,500
就业基金公积金,年度奖金,新成立的公司,还有更多实施
工作类型:全职
Xem toàn bộ Yêu Cầu Công Việc

Địa Điểm Làm Việc

Ho Chi Minh City, Vietnam
.
25-99 nhân viên
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