General Manager (Education)

1. Strategy & Business Leadership • Develop and implement business strategies, annual plans, and growth initiatives. • Manage P&L to achieve revenue, profitability, and cost-efficiency targets. • Conduct financial, market, and customer analysis to inform strategic decisions. • Lead initiatives for new products/services, pricing optimization, channel expansion, and partnerships. • Identify business risks and establish mitigation strategies. 2. Operations & Service Excellence • Oversee daily operations across Sales, Marketing, Customer Service, and Delivery teams. • Streamline processes and standardize workflows to enhance efficiency and reduce errors. • Ensure consistent service quality and a positive learner experience. • Optimize allocation of budget, manpower, and assets to maximize ROI. • Act as the escalation point for operational challenges and implement timely solutions. 3. Market Intelligence & Business Development • Monitor industry trends, competitor activities, and customer insights. • Identify opportunities for market expansion and new product/service development. • Build and maintain strategic partnerships with schools, institutions, and regulatory bodies. • Provide recommendations to BOM for adjustments based on market and competitive insights. 4. Reporting & Collaboration • Prepare regular reports on business performance, KPIs, financial results, and operational updates. • Provide data-driven insights to guide strategic decisions. • Track the progress of key projects, flag risks, and propose corrective actions. • Collaborate with support functions (HR, Finance, Marketing) to ensure alignment and operational effectiveness.

Education: • Bachelor’s degree in Business, Management, Finance, Marketing, or related field. • MBA or professional certifications. Experience: • 5–8 years in business management, operations, or strategy, including 2+ years in senior management. • Proven success in building, scaling, or managing a business; education or service sector preferred. • Solid experience in Sales, Marketing, Customer Service, and Operations. • Strong financial acumen with ability to translate data into actionable strategies. • Experience collaborating with BOM/BOD is highly desirable.