General Manager Ha Long Plaza & Syrena Cruise

- Overseeing the operations functions of the hotel, as per the Organizational chart. Holding regular and constructive staff briefings and meetings with all HODs and the entire hotel team

- Leading all key property issues, including capital projects, customer service, and refurbishment. Handing complaints, and overseeing and taking a proactive stance with service recovery situations

-Being responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Managing the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded

- Delivering hotel budget goals and setting other short - and long-term strategic goals for the property i.e. Syrena Cruuise's future operations. Developing improvement actions, carrying out costs savings initiatives to drive overall P&L Drop through performance

- Understanding P&L statements and the ability to react with impactful strategies are expected. Ensuring monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target, are accurate and recovery plans are in place. Maximizing room yield and hotels/resorts revenue through innovative sales practices and yield management programs

- Reviewing monthly financial reports for the owners and stakeholders. Developing and constantly review SMART Action Plans to clearly explain the direction of the business for the owner

- Helping in the procurement of operating supplies and equipments, and contracting with third-party vendors for essential equipments and services

- Acting as a final decision-maker in hiring key staff. Managing and developing the Hotel Executive team to ensure career progression and development. Overseeing and managing all departments, and working closely with department heads on a daily basis

- Responding to audits to ensure continual improvement is achieved. Responsible for safeguarding the quality of operations for both internal & external audits. Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements

- Corporating client handling and taking part in new client acquisition along with the sales team whenever required. Assisting in residential sales when required, and developing strong sales prospects.

1. Education: A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.

2. Experience: 10 years experience in the hospitality industry, with local or international experience is preferred but not essential. 5 to 10 years of experience as a General Manager or Asst. General Manager is preferred. A leader who can show clear examples of managing a team and the Financial performance year upon year. Cruise operations exposure and experience preferred.

3. Professional skill:

- Fluent in English (speaking, listening, reading and writing).

- Strong Emotional Intelligence skills and Stakeholder Management awareness, Project Management.

4. Soft skill:

- People Management: has the ability to create an open and efficient team culture

- Influence: show strong emotional intelligence dimension to influence both people and work culture necessary

- Communication: be effective in communicating a professional message across all levels of the business

- Decision making: be strong at making quick and intelligent decisions in driving asset's values

- Commercial awareness: has a savvy operator in knowing where to drive both top and bottom line performance

- Planning: be able to organize his/her work flow and is effective manager of time

- Information Analyzing: be capable to extract the right meaning from people, reports and information that supports the commercial agenda.

5. Other qualities:

- Be capable to liaise effectively and efficiently with multiple internal and external stakeholders.

- Be able to research and execute strategic project work to a high standard at a hotel level.

6. Vietnamese only