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Genesys Expert

Home Credit Vietnam 194 Golden Buidling, 473 Dien Bien Phu, Ward 25, Binh Thanh District, HCMC

Nơi làm việc: Hồ Chí Minh


394 lượt xem
Đăng tuyển 12 ngày trước

các phúc lợi dành cho bạn

Attractive salary package & bonus
Aon Healthcare for family
Lunch & Phone Allowance

Bạn Nên Có Kỹ Năng

Analytical Thinking & Problem-solving Skill
Genesys Dialer
SQL Server/ Oracle

Bạn Sẽ Làm Gì

Handle Outbound Dialer and MIS for Collections Process (performance tuning, peaks monitoring, capacity monitoring)
Creating Genesys dialer reports on daily basis
Analyzing dialer performance
Monitoring Idle, Abandon on real time basis and optimize the waiting time and highlight issues to desk collections Telesales
Handling campaigns & skill setup for outbound and inbound dialer
Call center calling monitoring and performance monitoring & coming up with proposals for improvement
Communication with IT and Telecommunication experts to resolve the technical issues

Chuyên Môn Của Bạn

Education and Work Experience:
College Graduate of any course
Work Experience of over 2 years with predictive dialling and its management/reporting
Experience with auto dialer
Experience from collections is an advantage

Competencies and Requirements:
English
SQL knowledge
Analytical thinking
Independent
Responsible
Problem solver
Good communications skills
Can work as a team
Willing to work on shifting schedules

Về Công Ty Chúng Tôi

Home Credit Vietnam 194 Golden Buidling, 473 Dien Bien Phu, Ward 25, Binh Thanh District, HCMC

Tên người liên hệ: HR Department
Qui mô công ty: 5.000-9.999

Home Credit Group
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €8.8bn of assets1; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth within Central and Eastern Europe, the Commonwealth of Independent States and Asia. Our 53,900 employees serve more than 41 million customers.

We focus on lending to consumers seeking purchases of durable goods. We offer loans to first-time borrowers, as well as revolving credit lines and credit cards to existing customers, maximising the strong cross-selling opportunities that exist across the business. We are also successfully expanding our retail deposit services for customers on a selective basis.

Home Credit Group has developed into a highly efficient business that captures lending relationships through its extensive multichannel distribution network. This network consists 145,236 of point-of-sales (“POS”) outlets, own branches, post offices and direct channels1 and positions the Group to effective origination of new customers at POS outlets and powerfully cross-sell cash loans and credit cards through other channels as relationships with its customers develop.

Home Credit Vietnam Finance Company Limited has officially operated in Vietnam since 2009, providing leading consumer financial products in Vietnam with outstanding features, namely quickness and simplicity. In Vietnam market, Home Credit is now taking the lead in motorbike hire-purchase field. After 6 years of operation, Home Credit has built relationship with nearly 5,000 retail outlets in 63 cities and provinces nationwide.

Việc làm khác từ Công ty này

Tuyển Sinh Thạc Sỹ Tài Chính ( Học Tại Hà Nội)

Tuyển Sinh Thạc Sỹ Tài Chính ( Học Tại Hà Nội)

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