German Speaking Customer Service Adviser
Negotiable
Urgent
Expires in 6 days
595 views
Ha Noi
Job description
We are looking for a member for our Customer Service team. Your main tasks and responsibilities are:
• Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Type orders from customers in SAP
• Handle incoming requests from customers via telephone and e-mail
• Maintain a balance between company policy and customer benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Job requirements
• Native or close to native level in German (additional language skills is an advantage)
• English at communication level
• Ability to communicate clearly and professionally, both verbally and in writing
• Has previous experience in customer service
• Has a pleasant, patient, and friendly attitude
• Well organized and has a high level of empathy
• Ability to use MS Office, familiar with Excel, Word, and Outlook.
• High sense of integrity and commitment to customer satisfaction
• Possess a strong work ethic and team player mentality
• Detail oriented and fast learning
• Commitment minimum 2 years.
Benefits:
• Competitive salary; professional working environment
• Insurance according to company policy
• Dynamic and friendly working environment
What We Can Offer
Bonus
Competitive salary
Healthcare Plan
Insurance according to company policy
Training
Dynamic, professional working environment and personal development
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
03/04/2024
Experienced (non-manager)
Customer Service > Customer Service
Customer Service, English, German, MS Office, Communication
Textiles/Garments/Footwear
Any
Not shown
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Job Locations
Hà Nội, Vietnam
HomeJobsTextiles/Garments/FootwearMascot International Viet NamGerman Speaking Customer Service Adviser
Mascot International Viet Nam
Lô CN 3.1, KCN Tân Trường, huyện Cẩm Giàng, tỉnh Hải Dương và HITC Building, 239 Xuân Thủy, Cầu Giấy, Hà Nội.
(View map)1,000-4,999 employee
Mascot Hanoi - Ms Nhung
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HomeJobsTextiles/Garments/FootwearMascot International Viet NamGerman Speaking Customer Service Adviser