German Speaking Customer Service Adviser

We are looking for a member for our Customer Service team. Your main tasks and responsibilities are: • Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. • Type orders from customers in SAP • Handle incoming requests from customers via telephone and e-mail • Maintain a balance between company policy and customer benefit in decision making • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

• Native or close to native level in German (additional language skills is an advantage) • English at communication level • Ability to communicate clearly and professionally, both verbally and in writing • Has previous experience in customer service • Has a pleasant, patient, and friendly attitude • Well organized and has a high level of empathy • Ability to use MS Office, familiar with Excel, Word, and Outlook. • High sense of integrity and commitment to customer satisfaction • Possess a strong work ethic and team player mentality • Detail oriented and fast learning • Commitment minimum 2 years. Benefits: • Competitive salary; professional working environment • Insurance according to company policy • Dynamic and friendly working environment