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Mô Tả Công Việc
We are seeking an experienced General Manager for call center to work in a fast moving, highly acquisitive global group which designs, markets and sells a new luxury resort applied internationally successful vacation concept in Vietnam.
The individual will have responsibility for the whole Call Center management in a branch who invite customers to attend ALMA sales events held by the Company. He or she will be accountable for recruiting, leading and mentoring the call centre human resources and for achieving target call volumes and event bookings.
To build up a new call centre with scale of 150 staffs including: Tele Manager, Tele Leaders, Tele agents and other supporting positions
To manage the call centre to achieve the Company’s target of attending couples to each of the Company’s events which are held on a daily basis.
To create a process workflow for telemarketing, follow-up and qualification of leads.
To develop call scripts for telemarketer’s use with lead generation and qualification.
To assist to create team compensation structure and performance metrics.
To work closely with Director of Tele and Human Resources to build an exciting culture and motivating environment
To interface closely with the sales and marketing department.
To use data driven reporting to optimize telesales and telemarketing operations.
To maintain accurate detailed and applicable contact data in the database.
To work for increasing the call results to meet the company’s targets as set from time to time.
To developing, coaching and manage Tele manager so they can deliver the best management to their team members.
Yêu Cầu Công Việc
At least 5 years’ experience of Call centre in which 3 year at least experience in managing a call-centre scale of at least 100 people with proven records.
Experience of working for a Multinational company is an advantage.
Performance oriented and can work under high pressure.
Fluent in English (both written and spoken).