Giám Đốc Trung Tâm Tiếp Thị Qua Điện Thoại - Call Center General Manager

Giám Đốc Trung Tâm Tiếp Thị Qua Điện Thoại - Call Center General Manager

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Các Phúc Lợi Dành Cho Bạn

Very attractive bonuses scheme
19 Annual Leave & Sick leave per year
Professional training

Mô Tả Công Việc

Reporting to: Director of Telemarketing & Lead Generation (Expat)
We are seeking an experienced General Manager for call center to work in a fast moving, highly acquisitive global group which designs, markets and sells a new luxury resort applied internationally successful vacation concept in Vietnam.
The individual will have responsibility for the whole Call Center management in a branch who invite customers to attend ALMA sales events held by the Company. He or she will be accountable for recruiting, leading and mentoring the call centre human resources and for achieving target call volumes and event bookings.
Responsibilities:
To build up a new call centre with scale of 150 staffs including: Tele Manager, Tele Leaders, Tele agents and other supporting positions
To manage the call centre to achieve the Company’s target of attending couples to each of the Company’s events which are held on a daily basis.
To create a process workflow for telemarketing, follow-up and qualification of leads.
To develop call scripts for telemarketer’s use with lead generation and qualification.
To assist to create team compensation structure and performance metrics.
To work closely with Director of Tele and Human Resources to build an exciting culture and motivating environment
To interface closely with the sales and marketing department.
To use data driven reporting to optimize telesales and telemarketing operations.
To maintain accurate detailed and applicable contact data in the database.
To work for increasing the call results to meet the company’s targets as set from time to time.
To developing, coaching and manage Tele manager so they can deliver the best management to their team members.
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Yêu Cầu Công Việc

Bachelor Degree or equivalent.
At least 5 years’ experience of Call centre in which 3 year at least experience in managing a call-centre scale of at least 100 people with proven records.
Experience of working for a Multinational company is an advantage.
Performance oriented and can work under high pressure.
Fluent in English (both written and spoken).
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Paradise Bay Resort Ltd. Company is a fast moving, highly acquisitive global group which designs, markets and sells a new luxury resort applied internationally successful vacation concept under brand name ALMA. Our core business value is to bring happiness and best services to the Vietnamese families throughout few generations.

You are welcome to our website: http://www.alma.vn

Công ty TNHH Khu Du Lịch Vịnh Thiên Đường là Công ty được đầu tư bởi tỷ phú Igal Ahouvi hoạt động trong lĩnh vực Sở Hữu Kỳ Nghỉ với thương hiệu Resort 5* ++ ALMA tại Nha Trang Khánh Hòa. Giá trị lâu dài của chúng tôi hướng đến những kỳ nghỉ chất lượng và ý nghĩa cho các gia đình Việt Nam qua nhiều thế hệ.


ALMA muốn tìm kiếm và đầu tư cho các nhân sự tài năng bằng kinh nghiệm của Công ty SHKN đầu tiên và quy mô nhất tại Việt Nam với các cơ hội đào tạo chuyên sâu trong và ngoài nước, thu nhập hấp dẫn và các cơ hội thăng tiến phát triển bản thân phong phú.

Xem toàn bộ thông tin công ty
29th Floor, Lim Tower, 9-11 Ton Duc Thang, District 1, HCMC
500-999 nhân viên
Mr Yaniv Wetzler