Global Customer Service - Fresher

Working time: Rotating shift working with 03 shifts (8 hours/day; 40 hours/week) + Morning shift: 06:00 - 14:00 + Afternoon shift: 14:00 - 22:00 + Night shift: 22:00 - 06:00 - Handle inquiries from international customers. - Be responsible for troubleshooting by close cooperation and communication with Global Carrier. - Take prompt actions following procedures if detected any issues on monitoring system. - Analyse the data and report to the related parties. - Monitor and maintain the service quality of international call, roaming and operation of equipment remotely. - Any other customer support tasks. Benefits - Two months training program for newcomers - Salary increases twice/year, bonus twice/year - Shift allowance - Overtime payment - Light meal allowance - Free Parking - 14 Annual Leave days & 3 Sick Leave days, other special leave days - Flexible working time window for pregnant employee - Accident insurance 24/24 - Opportunities to participate in Company Trip, Parties, Sport Activities, etc. - Self-improvement classes and other training activities

- Final year students are welcomed (Able to work full-time). Non-IT background are welcomed. - No experience required. - Fluent in both written and spoken English. - Attention to details, eager to learn, hard-working, careful. - Ability to work under pressure, handle multi tasks.