Global Customer Support

- Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.

- Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.

- Communicate effectively with customers across multiple regions.

- Record all interactions and resolutions accurately to maintain up-to-date support documentation.

*Working time:

- Work 5 days/week (including weekends, holidays, and Tet).

- Weekly shift rotation with 3 shifts following the company’s arrangement:

+ Shift 1: 6 AM – 2 PM

+ Shift 2: 2 PM – 10 PM

+ Shift 3: 10 PM – 6 AM

REQUIREMENTS

o Must-have:

- Good English communication (both written and verbal)

- Familiar with MS Office (Word, Excel, Outlook)

- Logical thinking and problem-solving skills

- Willingness to work rotational shifts (including holidays)

- Long-term commitment

o Nice-to-have:

- Experience in IT Service Desk or Logistics/Finance - Accounting/ERP is an advantage

- Have a good spirit of learning, attitude, and responsibility.

- Knowledge of IT/ SQL and databases is a plus

BENEFITS

- Well-trained and dedicated to being able to catch the pace smoothly.

- Attracted salary based on the ability of the candidate and the general salary framework set by the company.

- Salary review every 6 months based on the work performance.

- 13th-month salary and bonus for holidays.

- Team building once a month.

- Company trip once a year.

- PVI healthcare insurance.

- Full social benefits in accordance with the company and the law of Vietnam.

- Professional environment and clear procedures.

- Great opportunity to improve English.

- Opportunity to learn Logistics and professional management system of project development process.