Global Service Desk

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Hết hạn trong 3 ngày

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Hồ Chí Minh

Mô tả công việc

Job Overview:

The Global Service Desk Team Member will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.

In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the team policies.

Duties & Responsibilities

• Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.

• Onsite and Remote issues troubleshooting

• Level 1 Support around:

o Windows Administration:

o iOS and Android Enterprise

o Microsoft 365

o Computer hardware (laptops, screens, peripherals, docking stations etc.)

o Office equipment like Printers, Scanners, Multi-Function Print devices.

o And other systems or applications based on Standard Operating Procedures

• Work on system and support documentation.

Yêu cầu công việc

Required Skills and attributes

• Bachelor degree.

• At least 1 year of experience in working as help desk supporter.

• Experience working as a support technician in an L1 or L2 capacity.

• Accuracy and attention to detail, with good prioritizing skills

• Ability to work unsupervised using own initiative.

• Excellent communication skills, with a customer-oriented approach, languages:

• English skill: be able to communicate with overseas colleagues and end user.

• Working time:

- Day shift (at office)

- Night shift (remote)

Nice to have

• Microsoft Endpoint Management certification

• ITIL certification

Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection.”