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Guest Relation Executive At Winners' Club

Khách Sạn Hà Nội – Hanoi Hotel D8 Đường Giảng Võ, Quận Ba Đình, Hà Nội, Việt Nam.

Nơi làm việc: Hà Nội


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Đăng tuyển 9 ngày trước

các phúc lợi dành cho bạn

Service charge, Tips sharing, 13th month salary, 1 meal per full day duty, uniform
Professional, active working environment & promotion opportunities
Social Insurance, Health Insurance and Unemployment Insurance

Bạn Nên Có Kỹ Năng

Hàng Không
Du Lịch
Nhà Hàng - Khách Sạn

Bạn Sẽ Làm Gì

Reports to: Assistant Guest Relation Manager

Position Summary:
Represents the Winners’ Club to communicate with our guests. Build and maintain the relation between the guests and the Club.
Ensure all guests are being taken care of hence to enjoy during their stay.
Understanding guests’ behavior and habit, reports on any guest related issue
Assist manager on analysis for Guest Relation Management when required.
This position is a full time position and the duty hours varies depends on the management. Mostly in the peak time of the Club and holidays

Duties and Responsibilities:
• Communicate with guests
• Understanding and memorizing profile of guests
• Understanding and memorizing behavior and preference of guests in terms of using any of our services, i.e. gaming, food and beverage etc..
• Ensure all guests are being taken care of.
• Build and maintain relationship between guests and the Club, not personal relationship.
• Handling complaints of guests and solve the situation
• Data entry for behavior and any record of guests
• Assists manager on analysis by preparing data requested
• Being participated in any promotional event of the Club
• Perform other Club related duties when required

Chuyên Môn Của Bạn

Education: High school graduate or equivalent.
Skill: Language skill: Must speak, read, write, and understand the primary language used in the workplace - English. Must be able to speak and understand the primary language used by the guests who visits the hotel, Korean or Japanese or Chinese.
Computer Skill: Strong in Microsoft Excel and Microsoft Word
Experience: Previous hotel-related experience desired, candidate with any customer servicing experience may be prioritized.
Physical: Requires talking, writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity.

Gender: Female
Age: 18 to 28 years old
Appearance: Good Looking, minimum height at 160cm
Personality: open, enthusiasm at work, cheerful and conversable, talkative, always smile, honest, hardworking and punctual.

Về Công Ty Chúng Tôi

Khách Sạn Hà Nội – Hanoi Hotel D8 Đường Giảng Võ, Quận Ba Đình, Hà Nội, Việt Nam.

Tên người liên hệ: HR Department - Hanoi Hotel
Qui mô công ty: 500-999

Hanoi Hotel is the first international hotel in the Vietnamese Capital. With 218 deluxe rooms and suites overlooking the scenic GiangVo Lake. The centrally-located hotel is the perfect place for your Hanoi stay, whether for business or pleasure.
The hotel is a short walk from various Government agencies, Embassies, the diplomatic quarter and the International Exhibition Centre, and is in walking distance from an array of shopping options. Hanoi Hotel is 30 kilometers from NoiBai International Airport and 3 kilometers from the Hanoi Railway Station.
The hotel’s luxury accommodation features sweeping views of the lake, city and beyond. Elegantly furnished and equipped with a range of modern amenities, the rooms are sure to make your stay a pleasant and comfortable one. Hanoi Hotel also provides a wide range of facilities like restaurants, meeting rooms, serviced office, tennis court, sauna & massage, fitness center, e-gaming center and evening entertainment club.
Our dedicated and well-trained staff is ready to show you why hospitality is one of our hallmarks. The Hanoi Hotel is renowned for its complete range of evening entertainment and the best Chinese cuisine in the city.

Việc làm khác từ Công ty này

Công việc tương tự

Chương Trình Tuyển Sinh Thạc Sỹ Tài Chính Tại Hà Nội

Chương Trình Tuyển Sinh Thạc Sỹ Tài Chính Tại Hà Nội

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