Guest Relations Executive

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Salary and bonus according to the regulations of the Hotel
Full social insurance, health insurance and insurance premium
Uniforms are provided

Mô Tả Công Việc

A Guest Relations Executive is at the forefront of customer service. Welcome, register, and check guests in and out of the casino while serving as a liaison between guests and the Winners’ Club .

Perform responsibilities in accordance with all Company standards, policies, and procedures. He or she is one of the first Winners’ Club workers to greet guests as they arrive. The Guest Relations Executive provides the Club guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the Club until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone:

- Handle guest opportunities and respond to guests' inquiries.
- Meets and greets arriving guests and bids them farewell as they leave.
- Attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns.
- Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
- Be present in the Club reception and should maintain proper decorum at all times.
- Marketing tasks include establishing and maintaining frequent contacts to members through personal calls.
- Responsible for the Club promotions, raffle draw and vouchers.
- Promotes all the facilities of the Club and knows the surrounding areas when asked for directions.
- Produce membership card for guests in accordance with proper procedures
- Remain knowledgeable in all casino areas, marketing programs, safety & security operations.
- Establish a rapport with guests by maintaining a personable attitude.
- Maintain confidentiality of guest information and pertinent Winners’ Cub data.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Age 18-25s
- Gender: Female only
- Height: 1.58m
- Experience: Customer Service
- Other Requirements: Able to communicate in English, friendly and pleasant looking, computer skills.

Benefits For You:
- Salary and bonus according to the regulations of the Hotel
- Full social insurance, health insurance and insurance premium (pay according to the salary signed in the labor contract)
- Uniforms are provided

- Salary: 7.000.000 đến 8.000.000 VND

*** Please send your dossier to Personnel Department, Hanoi Hotel at D8 Giang Vo, Giang Vo Ward, Ba Dinh District , Hanoi or click Apply Now to send.

Địa Điểm Làm Việc

D8 Giang Vo, Giang Vo Ward, Ba Dinh District, Hanoi

Hanoi Hotel is the first international hotel in the Vietnamese Capital. With 218 deluxe rooms and suites overlooking the scenic GiangVo Lake. The centrally-located hotel is the perfect place for your Hanoi stay, whether for business or pleasure.

The hotel is a short walk from various Government agencies, Embassies, the diplomatic quarter and the International Exhibition Centre, and is in walking distance from an array of shopping options. Hanoi Hotel is 30 kilometers from NoiBai International Airport and 3 kilometers from the Hanoi Railway Station.
The hotel’s luxury accommodation features sweeping views of the lake, city and beyond. Elegantly furnished and equipped with a range of modern amenities, the rooms are sure to make your stay a pleasant and comfortable one. Hanoi Hotel also provides a wide range of facilities like restaurants, meeting rooms, serviced office, tennis court, sauna & massage, fitness center, e-gaming center and evening entertainment club.

Our dedicated and well-trained staff is ready to show you why hospitality is one of our hallmarks. The Hanoi Hotel is renowned for its complete range of evening entertainment and the best Chinese cuisine in the city.

Xem toàn bộ thông tin công ty
D8 Giang Vo, Giang Vo Ward, Ba Dinh District, Hanoi
500-999 nhân viên
Human Resource Department
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.