Guest Relations Executive

A Guest Relations Executive is at the forefront of customer service. Welcome, register, and check guests in and out of the casino while serving as a liaison between guests and the Winners’ Club .

Perform responsibilities in accordance with all Company standards, policies, and procedures. He or she is one of the first Winners’ Club workers to greet guests as they arrive. The Guest Relations Executive provides the Club guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the Club until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone:

- Handle guest opportunities and respond to guests' inquiries.
- Meets and greets arriving guests and bids them farewell as they leave.
- Attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns.
- Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
- Be present in the Club reception and should maintain proper decorum at all times.
- Marketing tasks include establishing and maintaining frequent contacts to members through personal calls.
- Responsible for the Club promotions, raffle draw and vouchers.
- Promotes all the facilities of the Club and knows the surrounding areas when asked for directions.
- Produce membership card for guests in accordance with proper procedures
- Remain knowledgeable in all casino areas, marketing programs, safety & security operations.
- Establish a rapport with guests by maintaining a personable attitude.
- Maintain confidentiality of guest information and pertinent Winners’ Cub data.