Guest Relations Manager - Night

• Act as manager on duty on behalf of the hotel Senior Management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise during night shift.

• Direct and oversee all hotel operations during the night shift to ensure guests and employees’ safety.

• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

• Prepare reports; maintain required records and files.

• Brief all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

• Check arrivals, departures and any special requests and carry out accordingly, meet & greet the guests upon arrival and ensure escort guests to the room.

• Maintain a close relationship with other departments and their leaders to promote feedback, cross training, and efficient operations.

• Hotel walk through with security whenever necessary. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Hotel Manager.

• Ensure all fire-life-safety procedures are followed.

• Perform night audit duties.

• Make sure you and the team are kept up to date new policies and procedures and training.

• Perform other duties assigned by your manager.

• Two – four years’ experience working required.

• One year management experience required.

• One-year department experience preferred.

• Bachelor’s degree is required, or Higher Education is preferred.

• Microsoft Office knowledge required.

• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.

• Professional appearance and grooming are required.

• Exceptional and professional communication skills, both oral and written.

• Organized, can multi-task, superior problem-solving skills, and detail oriented.

• Proven record in maintaining unfailing, high quality service levels in luxury hotel.

• Experience in training and empowering employees who are also held responsible and given consistent feedback.

• Able to foster the relationship with peers and assure teamwork is the prevailing way to do business.