(Ha Noi - HCM) Business Assistant of Non-Life Insurance - P&C (HN - 1 Staff) /health (HCM - 3 Staffs)

Main responsibilities: Perform customer service-related tasks that are directed by the Manager and aligned with service standards regarding the P&C, Healthcare, or other Employee benefits (EB) insurance products, including but not limited to:

• Handle New/Renewal (design quotation, work with insurers, negotiate with market, provide solutions to sales, make comparisons and proposals)

• Provide consultation to clients regarding benefits and/or claims

• Handle clients' claims (Advise documents, negotiate with insurer and TPA, follow up and support clients in collecting missing documents, communicate with medical facilities to clarify information if necessary, etc.)

• Prepare presentation files and relevant documents for client meetings.

• Participate in meetings with clients upon request.

• Build up and strengthen relationships with insurance partners.

• Coach and train junior staff regularly.

• Handle internal reports, record revenue, and collect brokerage.

• Prepare insurance handbook and claim guidelines for clients.

• Provide seminars or workshops to clients.

• Handle correspondence, and coordinate with the Manager to respond to clients.

• Filing & documentation.

• Handle other customer service/sales administration tasks as assigned.

Requirements:

• Bachelor's degree or above in any field.

• Experience in non-life insurance for at least 03-5 years.

• English fluency.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Hard working, careful & be an active learner.

• Good communication & time management skills.