Ha Noi - Hot Job for Fresh Graduates - Customer Experience Representative - Không Yêu Cầu Kinh Nghiệm

Ha Noi - Hot Job for Fresh Graduates - Customer Experience Representative - Không Yêu Cầu Kinh Nghiệm

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Attractive salary package
Training and career development road-map
Quarterly recognition awards; Service awards; Valuable benefits (Annual Leave up to 26 days/year)

Mô Tả Công Việc

Premium Health Care Package of Bao Viet Insurance, Annual Health Checkup
Up to 26 paid leave per year
Attractive training courses: Management, Problem Solving, Service excellent culture,...


- Chance to learn and get experience from International environment and the #1 recruitment website in Vietnam
- Receive on-the-job training, mentoring and coaching from Senior Customer Care Specialist to develop career path - Interesting training program: Time Management, Problem Solving, Service excellent culture…
- Various Exciting Team activities: Team building, Annual party…
- Be entitled to at least 15 days of annual leave - Performance and salary review twice a year

Customer Experience Representative is an interesting and challenging opportunity for who is finding happiness to add values to others. This position opens for fresh graduated candidates who are dedicated in customer service, have proven ability to deal with problem in a calming manner, possess positive service mindset with clever communication skills.

As a Customer Experience Representative at VietnamWorks, you will directly report to Customer Experience Specialist and will be the second in charge in fulfilling given tasks to create exceptional experience to VietnamWorks customers. In return, the Customer Experience Specialist is responsible for on-the-job training, mentoring and coaching you to develop your career path.

Your mission is to bring "WOW Service" to customers mainly via email & computer system:
1. Customer Experience:
- Support & improve customer experience by troubleshooting problems that happen to customers when using website via live chat, email, hotline.
- Resolve customers’ requests on computer system such as posting jobs, activating services
- Screen and approve completed online CVs

2. Customer Satisfaction:
- Study job descriptions and give advices to help them become more attractive.
- Search matching CVs with Job Descriptions from database to increase customers’ satisfaction

3. Special projects:
- Assist in ad-hoc projects
- Support users in other platforms

***Working time: 9:00 am - 6:00 pm from Monday to Friday.
***Support Sales & Customers mainly through email & computer system.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Fresh-graduated
- Have strong objective to follow Customer Service as long-term career
- Find happiness in supporting others with a calming manner
- Be patient, careful & detail oriented
- Be able to work under high pressure

*** Short-listed candidates will be contacted for a phone-interview.

Địa Điểm Làm Việc

125 - 127 Ba Trieu Street, Nguyen Du Ward, Hai Ba Trung District
Xem toàn bộ hồ sơ công ty

Navigos Group is a company dedicated to helping people and companies achieve their dreams through our professional recruiting services. Our main portfolio of companies are the leading players in the recruitment industry in Vietnam. The group is comprised of www.VietnamWorks.com, an online recruitment portal and Navigos Search, an executive search firm.
Now on our 15th year operating in Vietnam, Navigos Group’s greatest asset is the largest and most comprehensive database of Vietnamese professionals. Known for our strong service culture and people-centric management, we have maintained our status as the leading recruiting service in Vietnam since our foundation in 2002.
The consistent growth of our company - then a local Vietnamese company, accelerated in 2013 when Navigos Group was acquired by en-Japan, one of the leading recruitment firms in the region.

Xem toàn bộ thông tin công ty
HCM Office: 20th Floor, E Town Central - 11 Doan Van Bo, Ward 13 ,District 4; Hanoi Office: 8th Floor, V Building, 125-127 Ba Trieu St, Hai Ba Trung District
500-999 nhân viên
Talent Acquisition Team


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