[Hanoi] Workforce Management Analyst (Data Analyst)

[Hanoi] Workforce Management Analyst (Data Analyst)

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Competitive Package (Annual Bonus, Profit Sharing)
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space

Mô Tả Công Việc

- Able to analyze trends and patterns on volume injection to accurately forecast potential need in class requisition;
- Good knowledge in data trends and patterns in schedule adherence andidentify behavioral trends that impacts operational performance overall;
- Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency;
- Establish and maintain operational reporting: Reports include but are not limited to, real-time and historical reporting on volumes, service performance, staffing, and historical trends;
- Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real-time, and historically;
- Lead meetings with management to assess performance and identify and mitigate risks;
- Coach, train, and evaluate team members;
- Manage the team to ensure service level standards are consistently met;
- Oversee intraday management of real-time scheduling and workload management to meet service-level requirements;
- Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.
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Yêu Cầu Công Việc

- At least 1 year relevant experience as Planner and Scheduler;
- At least 1 year experience as leader of any team size;
- Planning and Organizational skills;
- Ability to work under pressure;
- Attention to detail;
- Good understanding of effective scheduling, planning and seat planning;
- Commitment to ownership and accountability;
- Analytical skills on data trends, volume patterns and forecasting of potential class requisition based on client requirements;
- Strong knowledge in Capacity Planning;
- Strong negotiation, analytical, commercial awareness and problem-solving skills;
- Well-developed technical skills, MS Office products and Call Center technologies;
- Excellent verbal and written communication skills;
- Willing to work shifting hours, weekends and public holidays.

Benefits
1. Salary and Benefits
- Attractive salary & bonus;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave.

2. Working Environment
- We work 40 hours per week;
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Training and career development opportunities;
- Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Địa Điểm Làm Việc

Hai Bà Trưng, Hà Nội

Về Chúng Tôi

We are an American-owned and BPO Service Provider with offices around Southeast Asia and expanding globally.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that’s just the start!
Commitment to our people is our real strength and the key to our success.
Company size: 6,000+ employees
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Phúc Lợi Công Ty

Salary and Benefits

- Attractive salary and benefits (Competitive Basic Salary, Lunch)
- Allowance, 13th-month Salary, Additional Bonus, Profit Sharing) and annual salary review
- 100% salary in the probation

Salary and Benefits

Premium Healthcare and Mental Health Care service for you, 100% covered by the company
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;Annual health check, annual flu vaccination

Salary and Benefits

- Annual company trip, monthly fantastic internal events
- Summer vacation (Paid days off and bonus)
-Paid leave (12 days/year)

Working Environment

Flexible working hours, we work 40 hours per week (Monday-Friday);
International, fun, and professional working environment;
Working closely with both experienced Vietnamese and foreign experts;

Working Environment

Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
English working environment: Work closely with foreign colleagues and managers from global branches of Gear Inc;
Internal English class fully sponsored by the company with a native teacher during working time;

Working Environment

Training and career development opportunities;
Pet-friendly working space (we have 4 cats and dogs);
Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

Tòa nhà 125D Minh Khai, Quận Hai bà Trưng, Hà Nội

Quy Mô Công Ty

1.000-4.999
nhân viên

Liên Hệ

HR Department

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

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