[HCM] - Customer Service (Import)

• Take care for inquiries from overseas offices/ agents, company clients or Sales.

• Work closely with Salesperson in order to gain new business while maintaining exsiting one.

• Handle import shipments to Vietnam for both sea and air in accordance with Company standards and policies, laws, rules and regulations of the relevant authorities, billing systems, accounting procedures and import process.

• Handle all complaints / issues during the shipment progress included but not limited to cargo delay, cargo found irregularity, etc..

• Proactively provide solutions and escalate to superior in time.

• Identify issues affecting work progress and recommend solutions.

• Ensure the timelineness and accuracy of Billing, File closing, docs/ info uploading into company system/ customized reporting system.

• Coordinate with other departments to provide a standard of service required by each customer.

• Ensure customers' satisfaction and feedback to customers in a professional manner.

• Other duties as required.

• Graduate in Logistics.

• Freight forwarding knowledge with all ship-modes (Sea, Air, Local transportation).

• English is a must.

• Excellent verbal and written communication and negotiation skills.

• Critical thinking and problem solving skills.

• Customer orientation.

• Proficiency in MS Office, Outlook.

• Organizational skills to handle multiple shipments simultaneously with a sense of urgency.

• Good discipline, take Initiative, teamwork, self-motivated, detailed.

• Positive attitude with “can do” mindset.

• Ability to make effective decisions under pressure.

• Understand and support the goals, policies and procedures of a. hartrodt.