[HCM] Customer Services Agent

ABOUT SINGAPORE AIRLINES

Our office in Ho Chi Minh City, Vietnam, is recruiting a Customer Services Agent (based in Tan Son Nhat International Airport, Ho Chi Minh City) and we are pleased to invite applications for this position.

JOB DESCRIPTION

The Customer Services Agent (CSA) is responsible and accountable for the day-to-day punctuality and smooth operations of inbound and outbound flights at Ho Chi Minh City airport. Key tasks include customer service, pre/post-flight administrative work, managing of Ground Handling Agents at check-in, boarding, arrival and ramp operations. S/he is required to resolve any situations which arise during irregular operations. S/he will be required to assist Station Manager wherever needed.

The role requires knowledge and understanding of the SIA Group passenger and cargo products, handling, and operational procedures. Some amount of office administration duties and ad-hoc projects are also required.

If you are adaptable, enjoy working in a dynamic environment with people, and interested in the above roles, this could be the ideal career for you.

- Working days: 5 days per week (on shift hours)

- Working hours: 45 hours per week (overtime may be required)

Candidates must have, as minimum requirements, a degree from a reputable university, good command in reading, writing and speaking English and Vietnamese, and basic arithmetic skills. Candidates should be presentable, service-oriented and a team-player. Having good interpersonal skills, enjoying daily interactions with people, and always being prepared to go the extra mile for passengers are important too. They also need to be comfortable with the pressure of turning around flights on time, and handling customer feedback.

Candidates are expected to be proficient in computer skills and office productivity software such as Microsoft Outlook, Word and Excel. This position will work on shift hours, and activation outside the shift may be required in exceptional circumstances.

This is an entry level position suitable for fresh graduates looking for a position in the operations and customer service industry. Recent graduates with 1-3 years of work experience in a customer services or operations role are also welcome to apply. Successful candidates will be provided with relevant training and supervision.

BENEFITS

Successful candidates can enjoy remuneration with benefits package including profit sharing bonuses and free travel (including applicable dependents) to any Singapore Airlines destinations once a year. Successful candidates will also have the opportunity to participate in trainings conducted in Singapore, with expenses covered by the company.

APPLICATION

Interested candidates who meet the above requirements may submit their application via this website. Interested candidates must be able to start work at short notice.

Applications will close on 18 July 2025. Please include the following in your application:

1. Enter in Application Subject (if prompted): “Application for SQ Customer Services Agent Position – [your name]”

2. Cover Letter (Compulsory)

3. Curriculum Vitae (Compulsory)

4. Recent Picture of Yourself

5. Expected Salary

6. Date of Birth

7. Earliest Start Date

Thank you for your interest. We regret that only shortlisted candidates will be informed. If you do not hear from us in 4 weeks, please assume that we do not have an appropriate opportunity at this point. However, we will certainly keep your talents in mind for any appropriate openings in the future.