[HCM] Operation Manager - Food Delivery Channel Urgent job

[HCM] Operation Manager - Food Delivery ChannelUrgent job

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 615 lượt xem - Hết hạn trong 12 ngày

Các Phúc Lợi Dành Cho Bạn

13rd salary; Annual Performance Review
PTI Healthcare
Discount program for employee 50%

Mô Tả Công Việc

Goal: Maintain and upgrade an amazing Pizza 4P’s delivery experience, the ultimate purpose is our guest’s happiness, enjoyment and excitement in dining with us at their homes and 4P‘s commitment of delivery time of 30 minutes for all orders.

The situation:
During the COVID-19 pandemic, where dining business was suspended, Pizza 4P’s launched its delivery service, with many limitations and mistakes, but with an unwavering determination to ensure the customers are satisfied, or if mistakes were made, immediately and adequately recovered.

Right now, we have the following
- Ordering channels: dedicated website, Hotline and Facebook Messenger
- Partnership & integration with AhaMove, our delivery partner.
- Internal shipper team at restaurant and delivery hubs
- Back-office delivery management web portal
- Procedures, processes at restaurants and delivery hubs
Each and every point above needs significant improvement.

How success is measured
- Customer satisfaction: we’re currently measuring this using SMS-based surveys. This method could be improved, but ultimately customer’s WOW experience is the #1 priority. We aim for customers to be delighted when ordering for delivery from Pizza 4P’s.
- Scalability: The business model needs to be scalable, measured by key metrics such as orders growth, partner retention, and payback period.

Key stakeholders
- Operation team: You’ll be working directly alongside Operation team, who currently operate the restaurants and also deliveries from there.
- Supporting teams (Tech, HR, Supply Chain, Finance, QA, etc.)
- Ahamove: our logistic technology partner
- Direct Manager: Operation Director
- Peers: Operation Leadership team (Area Manager, Senior Restaurant Managers)


JOIN US, LET‘S SEE WHAT WE CAN OFFER?
- 13th month bonus; KPI Bonus
- Annual Performance Review
- Internal Discount for employees (~50%) when dining at 4P‘s stores (Pizza 4P‘s, Ippudo, About Life Coffee, etc.)
- Annual Health check support
- Join PTI Health care
- Team Building activities & Company trip
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Who you are
- Have built or significantly expanded (new regions, etc.)
- Delivery capacity of an F&B business with hot food, including people, system etc.
- Independent leadership, think from first principle and flexible, strong reasoning and problem solving capability (i.e. not dependent on past experience or what’s already known)
- Have experience in the region (South East Asia: Vietnam, Thailand etc.)

Địa Điểm Làm Việc

Saigon Pearl, Phường 22, Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam
Xem toàn bộ hồ sơ công ty

We are Pizza 4P's, a chain of Japanese Italian Pizza restaurants in Viet Nam. We serve classic Neapolitan pizza, as well as Japanese Italian fusion cuisine. Since we opened in 2011, we have been ranked as one of the top restaurants in HCMC by Tripadvisor and Foody.
We are not just the restaurants that serves good food. What we are aiming to offer to our guests is a “wow” moment that they will remember for a long time through our great food and heartfelt service.
Currently, we are opening many positions to find candidate who can share and pursue the same goal with us.
Working at Pizza 4P's is not easy. We are very keen to details and expect a lot from our staffs. But for those who are passionate about restaurant and hospitality field, it's going to be a great place to work and learn from.
We are expanding the restaurant not only in Ho Chi Minh City, but also are going to open new branches in other Southeast Asian cities, such as Bangkok and Singapore. If you are looking for an environment where you can show your talent and passion in a global scale, this is the place to be!

MORE ABOUT US.
Pizza 4P’s Website: http://pizza4ps.com/
Pizza 4P’s Facebook Page: https://www.facebook.com/Pizza4Ps
Pizza 4P’s Foody Reviews: http://www.foody.vn/ho-chi-minh/pizza-4p-s
Pizza 4P’s Tripadvisor Reviews: http://goo.gl/Lnukw
Pizza 4P’s New York Times Article: http://goo.gl/jQaCxC

Xem toàn bộ thông tin công ty
92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh City
1.000-4.999 nhân viên
Recruitment Team
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)