[HCM] Senior Tech Business Analyst

1. Scope and Responsibilities:

***Requirement Elicitation and Analysis:

-Conduct interviews, workshops, and meetings with stakeholders to gather and clarify business requirements.

- Analyze and document business processes, workflows, and system interactions to understand current state and identify improvement opportunities.

- Use various techniques such as use case modeling, process modeling, and data modeling to capture and define requirements.

***Requirement Documentation and Management:

- Document business requirements in a clear, concise, and structured manner using tools like use cases, user stories, requirement specifications, and acceptance criteria.

- Manage and prioritize requirements using requirement management tools, ensuring traceability and alignment with project objectives.

- Collaborate with stakeholders to review and validate requirements, incorporating feedback and updates as necessary.

***Communication and Collaboration:

- Serve as a liaison between business stakeholders and IT teams, facilitating communication and ensuring mutual understanding.

- Translate business needs into technical requirements and specifications, effectively communicating complex concepts to both technical and non-technical audiences.

- Work closely with project managers, developers, testers, and other stakeholders to ensure alignment of goals, priorities, and expectations.

***Solution Design and Validation:

- Participate in solution design sessions, providing input based on a deep understanding of business requirements and constraints.

- Validate proposed solutions against business needs, ensuring they address the root causes of business problems and deliver expected benefits.

- Collaborate with architects and technical leads to ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards.

***Testing and Quality Assurance:

- Define test scenarios and acceptance criteria based on business requirements and user stories.

- Support testing efforts by reviewing test cases, participating in testing activities, and triaging defects.

- Conduct user acceptance testing (UAT) with business stakeholders, ensuring solutions meet their needs and expectations.

***Training and Support:

- Develop training materials and deliver training sessions to end-users on new systems, processes, and functionalities.

- Provide ongoing support to end-users, answering questions, troubleshooting issues, and facilitating resolution.

***Continuous Improvement:

- Monitor and evaluate the effectiveness of implemented solutions, gathering feedback and identifying areas for improvement.

- Proactively identify opportunities to streamline processes, enhance system capabilities, and drive innovation.

- Stay abreast of industry trends, best practices, and emerging technologies relevant to business analysis and IT.

2. Daily Activities:

- Conduct stakeholder meetings to discuss project status, gather requirements, and address concerns.

- Analyze and refine business requirements, documenting them in requirement management tools.

- Collaborate with development teams to clarify requirements, provide context, and resolve issues.

- Review and provide feedback on design documents, user interface mockups, and technical specifications.

- Participate in Agile ceremonies such as sprint planning, daily stand-ups, and sprint reviews.

- Assist with user story grooming, ensuring stories are well-defined, estimated, and ready for development.

- Coordinate and conduct UAT sessions with business stakeholders, capturing feedback and validating solutions.

- Develop and deliver training sessions or materials for end-users on new features or systems.

- Document lessons learned, best practices, and insights gained from project experiences.

- Engage in professional development activities such as training courses, workshops, or networking events to enhance skills and knowledge.

3. Outputs:

***Requirements Documentation:

- Requirement Specifications: Detailed documents outlining functional and non-functional requirements, including use cases, user stories, business rules, and acceptance criteria.

- Requirement Traceability Matrix: Matrix linking requirements to business objectives, system components, test cases, and other related artifacts.

- Data Models: Diagrams illustrating the structure, relationships, and attributes of data entities within the system.

- Process Models: Diagrams depicting current and future state business processes, workflows, and interactions.

***Communication Artifacts:

- Stakeholder Communication Plan: Plan outlining communication strategies, channels, frequency, and key messages for engaging with stakeholders throughout the project lifecycle.

- Meeting Minutes: Summaries of discussions, decisions, and action items from stakeholder meetings, workshops, and requirement elicitation sessions.

- Presentation Materials: Slides and visuals used to communicate project updates, requirements, and recommendations to stakeholders and project teams.

***Solution Design Artifacts:

- Solution Architecture Documents: High-level and detailed descriptions of the proposed system architecture, components, interfaces, and technologies.

- User Interface Mockups: Wireframes, prototypes, or design mockups illustrating the layout, navigation, and functionality of user interfaces.

- Integration Specifications: Specifications outlining how different system components and third-party systems will integrate and exchange data.

***Testing and Quality Assurance Artifacts:

- Test Plans: Documents outlining the approach, scope, resources, and schedule for testing activities, including unit testing, integration testing, and user acceptance testing.

- Test Cases: Detailed scripts or scenarios describing steps to be executed during testing, along with expected results and pass/fail criteria.

- Defect Reports: Documentation of identified defects, including descriptions, severity, steps to reproduce, and resolution status.

***Training and Support Materials:

- Training Guides: Manuals, tutorials, or user guides providing step-by-step instructions for using the system or specific features.

- Training Presentations: Slides or materials used during training sessions to educate end-users on system functionality, best practices, and tips.

- FAQ Documents: Frequently asked questions and answers addressing common queries and issues related to the system.

***Documentation and Knowledge Sharing:

- Lessons Learned Reports: Summaries of project successes, challenges, and key takeaways to inform future projects and improve processes.

- Best Practice Guides: Documents outlining recommended approaches, techniques, and tools for conducting business analysis and project management.

- Knowledge Base Articles: Articles or wiki entries documenting system features, configurations, troubleshooting steps, and tips for system administrators and end-users.

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JOIN US, LET’S SEE WHAT WE CAN OFFER

- Competitive salary & allowances

- 13th month salary

- 12 annual leave days

- 24/7 accident insurance

- Internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc

- 2-3+ years of experience in roles related to digital product management, development, or ownership, with a focus on user experience design, wireframing, or the prototyping of digital products.

- Good analytical skills to interpret data and problem solving skills to address business challenges and attention to detail to ensure accuracy in analysis.

- Excel in documentation and time management, experience in organizing, prioritizing and managing simultaneous projects.

- Fluent verbal and writing communication skills in English with the ability to collaborate with stakeholders.

- High adaptability skills with empathy and emotional intelligence, an excellent team player and hard worker.