Head of Business Continuity & Incident Management (GCB4) (01-Year contract)

Head of Business Continuity & Incident Management (GCB4) (01-Year contract)

Địa Điểm Làm Việc: Hồ Chí Minh
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13rd Salary Payment
Incentive bonus

Mô Tả Công Việc

Business Continuity and Incident Management (BCIM) controls are designed to reduce the impact and severity of any disruption associated with the loss or unavailability of people, systems, premises and third parties or any other incident where there are customer, regulatory, reputational and/or financial impact.

The role of BCIM is to ensure these controls are effective through maintenance of the Business Continuity Management (BCM) and Major Incident Management (MIM) Programmes, continuous monitoring of the key controls and support the effective response to incidents when they occur. The BCIM function acts as a subject matter expert in advising stakeholders, across the business, through the planning lifecycle and exercising in addition to performing quality assurance reviews.

In this role, you will:

Control Ownership

• Ensure BCM, MIM and BCM Lifecycle controls operate in line with established procedures and standards and in accordance with local law and regulations

• In partnership with the regional BCIM team, ensure local Business and Functions have a clear understanding of the appropriateness of the BCM Lifecycle controls and their effectiveness

• Execute required control monitoring, ensuring this is in line with standards agreed with the regional BCIM team

• Manage identified issues, ensuring that required mitigating activity is prioritised and actioned

• Identify and escalate changes in the local risk environment then agree appropriate actions with assistance from the regional BCIM team, country stakeholders and 2nd line risk stewards.

• Ensure local control reporting is produced in line with regional BCIM team, Chief Control Officer, regulatory and other stakeholder requirements

• Contribute to the completion of Risk and Control Assessments with assistance from the regional BCIM team, Chief Control Officer and country risk stewards if required

Business Continuity

• Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations

• Provide local support on both the use and the content quality required for the Business Continuity Planning Tool (Global Business Resiliency Tool (GBRT)) and Emergency Notification System (Everbridge)

• Review metrics and evaluate completeness of Business and Function obligations. Agree remediation activities if not in line with agreed expectations

• Manage the planning and execution of an effective, fit-for-purpose annual business continuity programme

• Oversee any local recovery site provision ensuring both availability and implementation effectiveness

• Support Real Estate planning by coordinating business recovery needs and ensure these are included in the Real Estate strategic planning process

• Support the effective function of the Business Resilience Steering Group (quarterly Resilience Management and Governance forum) by providing BCIM content, leadership, stakeholder engagement and management

Major Incident Management

• Ensure the mandated Major Incident Management (MIM) controls are in place and so enable an effective country Major Incident Group (MIG) response capability (including the preparation and facilitation of MIG member training and exercises

• Perform threat monitoring and provide timely escalation and updates to MIG Chair, regional BCIM team and stakeholders

• Assist the MIG Chair on local MIG invocation. Facilitate the MIG invocation process and assist the Chair in the management of the meetings

• Execute Emergency Notifications to impacted stakeholder group as directed by MIG, COO and Regional BCIM team

• Follow Group standards relating to incident logging, management of the Emergency Notification Process [including Systems] (ENS) and the performance of post incident reviews


• Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

To be successful in the role, you should meet the following requirements:

• Bachelor of degree

• Experience in risk or control management

• Subject matter expert and proven track record in managing a Business Continuity Programme

• Significant experience in managing Incidents, training senior executives and facilitating crisis exercises

• Deep understanding of globally leading and local regulatory requirements related to Business Continuity and Incident Management

• Professional certification in Business Continuity a significant advantage

• Ability to translate global, regional and local priorities to direct local activities

• Ability to make decisions including when under pressure and to tight deadlines

• Experience of working in highly regulated and complex international organisation

• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels

• Ability to balance multiple competing demands to find the best solutions

• Innovative thinking

• High ethical standards.

Địa Điểm Làm Việc

Ho Chi Minh

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk.

We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking and Markets.

HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC.

HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Vietnam) Ltd.

Know more about HSBC 150 years of history in Vietnam at: https://www.hsbc.com.vn/content/dam/hsbc/hbvn/en/documents/150th-anniversary-brochure.pdf

You'll achieve more when you join HSBC.


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The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
1.000-4.999 nhân viên
HR Department


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