Head of Business Department - Tan Binh Branch (Trưởng Nhóm)

1. Support Branch manager to manage branch’s business - Regularly monitor business plan and assigned targets at branch. - Ensure the quality and effectiveness of business operation as well as customer service at branch. - Develop the relationship with local potential customers/ partners and community. - Ensure the compliance with laws and IVB’s regulations. 2. Sales operation - Drive business development and manage the overall activities of Marketing & Customer relation Department with aims to meet the KPIs. - Execute sale and customer relationship in assigned portfolio: to instruct, manage, assign, guide assigned staff in sale operation, customer relationship, and marketing new customers and exploit existing customers. - Manage and approve the banking activities under authorization. - Analyze market/customer’s need, maximize sales opportunity, actively promote and motivate employee to cross-sale products & services. - Manage portfolio, evaluate and monitor business performance of assigned customers… in order to increase income under KPIs. - Manage and handle loan: check, supervise staff to supervise and urge the debt payment at maturity date, check and monitor customer before, during and after credit granting… 3. Employee management and training - Monitor, manage the overall operations, assign business target and evaluate employees. - Train, coach employees to improve skills and capacity as Branch manager’s assignments. 4.Others Other tasks will be mandated or assigned by Branch Manage

1. Knowledge, work experiences - Bachelor Degree from university with major in banking, finance, business administration or equivalent. - Knowledge on banking products and services - Knowledge on macro-economy, banking-finance, SBV regulations and laws relating to banking operation - Skills of advanced credit analysis and appraisal in corporate and retail banking. - At least 04 year working experiences in banking-finance and 02 years in management level. 2. Skills - Good leadership and management skills - Business management skills - Personnel management skills, communication, sale and negotiation skills - Analysis and sale skills - Proficient English skills, TOEIC from 700 and above (for FID/foreign Business Department) and from 600 and above (for Domestic Business Department) or equivalent. KPIs - Financial indicators (ex: profit, active card number, growth of loan/deposit, NPL ratio, etc. - Operation indicators (ex: client complaint rating, etc) - Customer indicators (ex: number of new customers, etc) - Development/personnel indicators (ex: employee satisfaction level) (KPIs as the regulation of IVB on each period).