Head of Collection

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

Attractive salary, monthly bonus
Health Insurance, Annual Health Check
Monthly Core Value Award

Mô Tả Công Việc

• Organize and manage collection network and processes.
• Manage and evaluate employee’s performance and provides guidance and feedback by on the company policies.
• Develop internal methodology, processes & procedures to maximize recoveries level and minimize operational risks.
• Manage and be responsible for financial result of collection activities
• Establishing a good rapport with the collection team/Planning/Strategy on forming strategies to be implemented and secure feedbacks and support each other to improve general performance.
• Conducting Weekly/ monthly projection on workload, headcount and performance on every working period.
• Checking and reviewing the DAILY Collection Performance Tracker, Productivity per group
• Discussing and strategizing with team on how to improve the collection performance and new strategies to be implemented to tide the gap.
• Conducting spot checking and reviewing of collector daily activities report, recording system specially those who are not meeting the minimum requirements per day and with poor collection performance.
• Conducting training for new hires and refresher course on collector in classroom training and actual cases.
• Ensuring all daily collector’s activities follow company policies and Collection code of conduct.
• Ensuring 100% coverage of cases allocated to collector
• Escalating any integrity issue or Fraud cases found to Collection Head/ Country Manager
• Motivating and driving the team to meet the targets set every month by proper coaching and guidance.
• Supporting in interviewing/evaluating qualified candidates for tele collectors/team leaders/supervisor when needed.
• Other tasks assigned
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Proven collection track records and experiences on both banking and fintech experience (3 years fintech prefer, focus on telephone collection)
• Have previous experience on building up collection department from scratch.
• Familiar with KPI design, quality control and internal audit implementation.
• Strong leadership skills and wide personal network in collection field, able to recruit good staffs through personal network.
• Good English communication skills.

Địa Điểm Làm Việc

Tầng 4, toà nhà IMC, 62 Trần Quang Khải, Quận 1, TPHCM
Tầng 10, 21 Nguyễn Trung Ngạn, Phường Bến Nghé, Quận 1, Tp. HCM
100-499 nhân viên
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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