Các Phúc Lợi Dành Cho Bạn
Competitive salary and bonus
Insurance according to the Labor Law
Professional working environment
Mô Tả Công Việc
• Propose strategies and execute actions on improving service quality at frontline
• Setting overall functional CS objectives and direction to maximise the efficiency and effectiveness of front-line services activities
• Manage frontline team nationwide to deliver expected service standards
• Compile, review and update process/procedures/guidelines to make sure more streamline but the risk control is fully put in place
• Effectively implementing and monitoring following CS framework, especially with CoE functions
• Conduct fundamental trainings to consolidate/improve staff’s soft and hard skills
• Inspiring, assigning tasks and duties to staffs and managing staffs towards achievement of the Department targets and Company goals; training staffs and relating sections such as agents...etc. to ensure that they fulfil their works effectively, developing and empowering staff for optimum performance
• Co-operating and maintaining relationships with related Departments and Government Offices & stakeholders (if any) to smoothly resolve CS issues
• Build and implement motivational activities to promote excellent and extra mile service
• Building the CS Operational budget and control the cost effectively
• Take a leadership role on ad-hoc projects to support the achievement of Division targets and Company goals assigned by supervisor.
Xem toàn bộ Mô Tả Công Việc
• Setting overall functional CS objectives and direction to maximise the efficiency and effectiveness of front-line services activities
• Manage frontline team nationwide to deliver expected service standards
• Compile, review and update process/procedures/guidelines to make sure more streamline but the risk control is fully put in place
• Effectively implementing and monitoring following CS framework, especially with CoE functions
• Conduct fundamental trainings to consolidate/improve staff’s soft and hard skills
• Inspiring, assigning tasks and duties to staffs and managing staffs towards achievement of the Department targets and Company goals; training staffs and relating sections such as agents...etc. to ensure that they fulfil their works effectively, developing and empowering staff for optimum performance
• Co-operating and maintaining relationships with related Departments and Government Offices & stakeholders (if any) to smoothly resolve CS issues
• Build and implement motivational activities to promote excellent and extra mile service
• Building the CS Operational budget and control the cost effectively
• Take a leadership role on ad-hoc projects to support the achievement of Division targets and Company goals assigned by supervisor.
Yêu Cầu Công Việc
1) Education:
• University degree, accounting, finance, is preferable
• Additional qualifications such as ACS. BCS, FLMI is priority
2) Experience:
• At least 7 years of experience in Customer Services Department
• At least 4 years of management experience in managing a team of staff
3) Skills:
• High level of integrity
• Accurately
• Customer oriented
• Strong communication, analytical thinking and people management skills to manage internal and external customers
• Highly committed and self-motivated
• Knowledge in computer software and using computer system
• Meticulous, organized and able to work under tight deadline and pressure
• Willing to travel
• Good initiative and team spirit.
• University degree, accounting, finance, is preferable
• Additional qualifications such as ACS. BCS, FLMI is priority
2) Experience:
• At least 7 years of experience in Customer Services Department
• At least 4 years of management experience in managing a team of staff
3) Skills:
• High level of integrity
• Accurately
• Customer oriented
• Strong communication, analytical thinking and people management skills to manage internal and external customers
• Highly committed and self-motivated
• Knowledge in computer software and using computer system
• Meticulous, organized and able to work under tight deadline and pressure
• Willing to travel
• Good initiative and team spirit.
Địa Điểm Làm Việc
Ho Chi Minh, Ho Chi Minh City, Vietnam
