Head of Data & Automation

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What We Can Offer

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Job Description

Reporting to the Chief Customer Care Officer, your primary responsibilities are :
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with local CC teams to identify the business need and provide suitable support
• Work with Regional CC team to ensure data are corrected and aligned
• Consult and propose improvements to all CC teams using data insight
• Review Tech/Algo capabilities, industry trends and define the solution that fits the business needs
• Locate and define new process improvement opportunities
• Monitor, review problem areas and business impact to raise enhancement requests
• Drive initiatives to improve the resolution and experience of AI Services
• Leverage on chatbot data to drive business changes with cross functional teams
• Automate business flows/SOP into the automation systems
• Manage and grow the AI and Data team
• Collaborating closely with the Regional AI Data, and PD team, particularly algorithms engineers and product managers, to improve user interaction of AI products
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Job Requirements

• 8+ years management experience and 4 years in similar position
• Proven working experience as a data analyst or business data analyst
• Critical Thinking: must look at the numbers, trends, data and come to new conclusions based on the findings.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing, presenting findings, and efficiently communicating complex ideas in both Vietnamese and English languages.
• Planning skill: an ability to think ahead and plan over a 3-9-month time span
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• Attention to Detail: make sure to be vigilant in analysis to come to correct conclusions.
• Familiar with Power BI, Aspect, SnapEngage and Salesforce Platform
• Can-do attitude; willingness to learn; initiative and able to make necessary changes
• Flexible adapting to changes

Job Locations

19th Floor, 67 Le Loi, Saigon Centre 2, District 1, HCMC
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Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).

Follow www.linkedin.com/company/lazada for the latest news and career opportunities!

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19th Floor, 67 Le Loi, Saigon Centre 2, District 1, HCMC
500-999 staffs
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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