Head of Marketing and Customer Relation Department - Business Center

1. Building and implementing plans

- Setting up, implementing, and monitoring the execution of the business and expense plan of Department per year/in each period.

- Proposing, implementing solutions to enhance operational efficiency and risk control for the Department.

2. Managing and executing operations of the Department

- Implementing the credit product delivery to customers: seeking and introducing IVB’s products to customers; Receiving loan / credit granting requests from customers; Appraising credit granting/ disbursement proposals according to regulations; Monitoring and supervising the capital utilization status after loan disbursement

- Organizing marketing and advising customers related transactions: capital mobilization products, account management, payment services, card services, ATM, POS, remittance payments, digital banking services, foreign exchange activities.... and other customer services.

- Promoting and managing business activities for IVB customer segments:

+ Implementing programs to boost sales of IVB’s products and services.

+ Implementing sales promotion programs for the sales team.

+ Developing and managing cooperative relationships with partners.

- Managing business activities for customer segments:

+ Managing, monitoring the implementation of business plans for customer segments at the unit.

+ Implementing customer management, evaluation, and classification.

- Ensuring the quality and efficiency of business activities, compliance with relevant regulations and processes:

+ Credit granting:

* Controlling the credit application documents, disbursement documents of the Marketing and Customer Relation officers according to regulations.

* Timely detecting and preventing risks and fraud in credit profiles of customers.

* Coordinating with relevant units in handling problematic debt recovery/overdue loan of customers at the unit.

+ Other products and services: marketing, customer management, customer service according to regulations.

* Building, protecting the reputation, and developing the brand image of IVB with customers, partners, and relevant agencies.

3. Human resources management

- Participating in selecting and training employees, building and developing a successor human resources team.

- Assigning targets, guiding, and evaluating working performance for employees.

- Proposing personnel arrangement suitable with their capabilities.

- Organizing, managing, coordinating to implement tasks on general administration and human resources for all employees of the Unit.

4. Others

- Periodically/ad-hoc reporting as required.

- Performing other tasks as assigned by the management/Branch manager.

1. Knowledge, professional experience

- Graduated from University or above in Economics, Finance, Banking, Business Administration, or related fields.

- Legal knowledge related to banking operations, compliance control and anti-money laundering according to the Bank’s regulations.

- Knowledge of the bank’s products and services.

- Knowledge of finance analysis, credit/assets appraisal.

- Good knowledge in macroeconomics, finance, and banking.

- Minimum of 03 years’ experience in credit institutions with at least 01 year in equivalent management positions.

2. Skills

- Leadership skills

- Problem solving and decision-making skills

- Negotiation skills

- Sales, market and customers developing skills

3. Other requirements:

- English: TOEIC 600 and above or equivalent.

- Matching with regulatory criteria for prevention of money laundering, terrorist financing, and financing of proliferation financing of weapons of mass destruction.