Head of Telesales

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

Year end Bonus, National holiday Bonus, Salary review: 1-2 times /year
Premium insurance after 1 year
Company trip, Weekly Happy Hour, Monthly Birthday Celebration

Mô Tả Công Việc

1. Job Purpose:
- Managing the daily operation of the call center to meet sales KPI target and in line with the Company’s objectives and strategies;
- Managing teams of Sales and Sales support to meet target and quality.
2. Duties/Responsibilities:
- Create procedures/policies for the sales team to ensure target achievement;
- Setting KPIs for team to reach the targets;
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
- Monitoring random calls to improve quality, minimize errors, and track operation performance;
- Ensuring all relevant communications and data are updated and recorded;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
- Handling the most complex customer complaints or inquiries;
- Supporting subordinates to solve difficult issues and giving suitable direction;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Evaluating staff on KPIs;
- Preparing reports on sales daily;
- Motivating and retaining staff;
- Lead, management, and capacity management to meet KPI’s target
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

3. Job Specification
- At least Bachelor’s degree in business administration or any field;
- At least 3 years of Sales management experience in Call Center;
- English fluency;
- Negotiation, presentation, and communication skills;
- Fast action, Dynamic & professional manners;
- Strong leadership skills;
- Motivation and Coaching Skills;
- Analysis skill;
- Pressure management;
- Time management;
- Be familiar with start-up environment and good reporting skills are preferred

Địa Điểm Làm Việc

Ha Phan Building, 17-19 Đường Tôn Thất Tùng, Phạm Ngũ Lão, District 1, Ho Chi Minh City, Vietnam

Our Group is a top-rank direct sales company in South-East Asia, we are in Vietnam, Indonesia, Thailand and Malaysia with a global team of over 800 people. We create and sell beauty-related and pharmaceutical products via our E-commerce platform channels.

We work in the Nutra niche and are ready to conquer new heights. With a successful combination of the basics of marketing and advanced IT technologies, the opportunities are huge and the limits are nonexistent. If you want all the listed perks plus participating in international projects, absorbing unique skills, and a chance to grow as well as learning from our top leaders, then you have come to the right place.

Our website: https://neyu.co

Xem toàn bộ thông tin công ty
17-19 Tôn Thất Tùng, Quận 1, Thành phố Hồ Chí Minh
100-499 nhân viên
Talent Team NEYU
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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