Healthcare Senior Specialist

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What We Can Offer

13th salary and performance bonus
21 annual leave day per year
New laptop for each employee

Job Description

1. Design, Propose and implementation of added health service to customer during their life cycle
• Working with other function to design added heath service to customer during their life cycle
• Be responsible for smooth and efficient implementation of health service to customer
• Conduct market research to continuously improve PVA heath service provided to customer

2. Take lead for all customer engagement activities and loyalty care program of Health segment
• Plan, implement and monitor loyalty care program for health segment
• Lead all customer engagement activities and communication related to Health segment to ensure customer satisfaction
• Other online & offline engagement activities/workshop

3. End to end communication to customers from all Operations sections
• In charge of all communication content and message to customer sent from all Operations sections, both online and offline
• Continuously review and enhance current communication items i.e. letter, email, SMS
• Optimize communication on current channels and expand further to social media and other 4.0 channels
• Design communication items to customer to ensure aligning with PVA brand guideline

4. Others
• Any other tasks assigned by line manager
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Job Requirements

• Bachelor’s degree.
• Good Computer skill (Word, Excel, Powerpoint).
• Strong oral, written, and proofreading (both English and Vietnamese) communication, presentation & negotiation skills to express ideas and information in a way that is engaging, grammatically correct, and concise.
• Proficiency in Adobe CC including Adobe InDesign, Adobe Illustrator; Photoshop etc, is a plus
• Photo and video – editing skill is a plus
• Ability to plan, organize and execute communication with an aptitude to identify challenges, to produce solutions, and to achieve positive results in a deadline-oriented environment.
• Good intellect, analysis, judgement, rationale and reporting skills.
• High sense of responsibility and accuracy.
• Confidential, Integrity and Ethics.

Job Locations

Trung tâm Thương mại Vincom, 54A Nguyễn Chí Thanh, P. Láng Thượng, Q. Đống Đa, Hà Nội
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Established in London in 1848, Prudential plc is one of the world’s leading retail financial service groups providing life insurance, financial services and asset management products across the United Kingdom, the United States and Asia for over 165 years. Today, Prudential has over 23 million customers worldwide and £457 billion of funds under management (as at 30 June 2014).

Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has the largest market share in the life insurance market with a wide range of products.

We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees.

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Level 25 - 37 Ton Duc Thang District 1, HCMC
1,000-4,999 staffs
Human Resources


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