What We Can Offer
Responsible for customer communications including repair estimates and quotes.
Responsible for ensuring thorough and efficient repairs are completed to the customer's expectations and satisfaction with timely and accurate communication including:
+ Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress.
+ Provides decision-making support to technicians in the analysis and resolution of service/parts problems.
+ Effectively analyze and proactively seek out all options to provide the best solution for the customers and the company.
+ Elevate customer issues to Product Manager when appropriate.
+ Collaborate with all divisional areas of the dealership on continuous improvement projects that touch the service division.
Must be willing to visit customers and suppliers.
Other duties as assigned.
- Have experience of Industrial equipment installation, commissioning, and troubleshooting, and maintenance
- Management of complaints and dissatisfied customers approach, find tuning, and follow up with customers
- Ability to read mechanical and electrical plans and drawings (experience in PLC / HMI is advantage)
- Customer relationship strategy