[HN/HP] PLM Maintenance Senior

Reporting to the IT Operation Manager, the PLM maintenance senior will work closely in a team to efficiently maintain PLM system, provide level 3 support and coordinate with suppliers in the event of an incident.

Therefore, the successful candidate will require a working knowledge in IT system administration support and a demonstrated experience of PLM systems.

The initial focus is ensuring system uptime and delivering excellent services to business users.

This highly technical hands-on position requires the candidate to work in a team and as an individual, contributing to all aspects of system landscape to succeed in the role.

RESPONSIBILITIES:

- System Maintenance: Monitor System Services, and ensure that system errors are encountered and solved before affecting business activities

- User Support: Provide Level 3 Support for PLM

- Incident Analysis: Understand and define the Impact and Severity of the issue and determine the best course of action and appropriate incident escalation.

- Enhancements/Automation: Research and implement improvements to optimize system performance and when there are changes in processes and requirements from product development

- Deployment Tasks: Validate and deploy completed development packages from the Development team

- Training/Documentation: Perform System testing for Release Note

Create/maintain technical documentation on how to use new developments/enhancements, etc. Training will also need to be provided to PLM Operations Team

- Software upgrades/Patching/Security deployment: Upgrade software versions and identify requirements and dependencies for software version upgrades.

- System Implementation: Support PLM development team to roll out new PLM applications/implementations: Hardware preparation, software installation and configuration

- Data Maintenance: Work with business to analyze potential data discrepancies/migrations, and work on developing tools/features that can support the business with better data maintenance moving forward

- Project Work: Assist and coordinate various ongoing projects to ensure delivery is achieved on time: Perform System configuration, support hardware installation and business education.

- Cross-functional interactions: Work with key internal and third-party contacts in other IT focus areas to work on cross-functional projects.

1) Education/Professional knowledge:

• Bachelor’s Degree in Information Technology field

• Bachelor’s Degree in Engineering

2) Skill, Experience:

• At least 5 years of Experience in Information Technology

• Experience in server/application administration and support.

Prefer competency:

• Engineering software (CAD/CAE/HPC) experience is beneficial

• Ability to understand new technology.

• 2-3 years working with Java web Frameworks/Technologies

• Good in batch script/shell & Database

• Understanding network topologies

• Proficient in English, written and verbal

• Strong analytical and problem-solving skills

• Understanding of basic manufacturing processes (automotive preferred but not essential).

• Three or more years of experience in technical analysis and design

• Proven ability to coordinate cross-functional teams.

• Highly motivated, self-starter, and active learner with strong interpersonal, communication, written and oral skills.