[Ho Chi Minh] Customer Service Specialist

STARLUX Airlines is searching for Customer Service and Sales Specialists to join our team in Ho Chi Minh, Vietnam. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

1. Work closely with Company Sales Team, Marketing Team and Airport Office to generate outstanding customer service.

2. Handle passenger reservation, ticketing and customer service related tasks.

3. Ensure safekeeping, control and proper usage of accountable documents.

4. Ensure urgent cases are handled timely.

5. Submit weekly station reports, including Ad-hoc waivers and STPC summaries.

6. Perform other tasks as assigned.

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering highly professional support services.

2. Communication and interpersonal effectiveness.

3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.

4. Proficiency in Microsoft Office.

5. Possess the legal right to work in Vietnam.

Preferred

1. Excellent customer service and sales skills.

2. Highly detail-oriented, organized and resourceful.

Education

Bachelor’s degree and above or equivalent experience.

Work Experience

Minimum one year’s experience in airline or travel related industry, focusing on customer service or sales.

Language Requirements

Excellent command of spoken and written English and Chinese.

Licenses and Certification

None.