[Hội Sở TP.HCM] - MIS Report Supevisor - Collection Department

[Hội Sở TP.HCM] - MIS Report Supevisor - Collection Department

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What We Can Offer

13th salary and Year-end Bonus
Social Insurance and Healthcare Insurance
Workshop, Training and Development

Job Description

Overview
This personnel will be responsible for collection planning target & vendor management activities such as managing vendors’ performance, calculating past due ratio, productivity of outsourcing agent. Additionally, this role will be responsible for managing delinquent customers by applying the appropriate internal retail collections processes and strategies.

Main Activities/Tasks
- Responsibilities include:
- Review all retail loans (excluding loyal employee loan, cashback loan), secured loan and consumer credit card in specific arrears period to ensure minimization of delinquency.
- Review to minimize losses from delinquency
- Review to maximize dollars collected
- Review data analysis, management and reporting
- Cross check soft collection activities including sending reminder email/SMS/Letter
- Manage inquiry/ complaint handling for internal and external customers
- Review planning for breakdown target for each team and monitoring
- Review incentives and payout calculation
- Review process entries in AITHER System (collecting overdue amount, interest, charge-off) for customer before assigned to agents
- Review monitoring and performance tracking of agents
- Verify customer information for calling
- Process other administration tasks (onboarding/ off-boarding, hard file retrieval)
- Prepare update of vendor contract/appendix
- Monitor a team of outsourcing agents to achieve team target
- Review action of delinquent accounts in line with approved Shinhan Collections strategies and processes
- Handle contacting customers and negotiating acceptable arrangements to clear delinquency with constraints of policy and legislation, relating to both credit risk and customer advocacy.
- Review processed entries in AITHER System (collection overdue amount, interest, charge-off) after assigning to agents
- Review recorded collection activities and customer interactions on internal systems with appropriate diary follow up
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Job Requirements

- Prefer Male
- Bachelor’s degree in IT, Economics, Business Administration.
- Proficiency in SQL, MS Excel. PPT skill is preferred
- MIS, analytical, negotiation, influence & investigation skills, good problem solving abilities & strong decision making.
- Prior experience in a Collection, Customer Contact environment/ under Consumer lending environment/ Financial Service industry
- Fluent English

Job Locations

105 Tôn Dật Tiên, Tân Phú, Quận 7, Thành phố Hồ Chí Minh, Việt Nam
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Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 50 networks in 14 countries.
We were the pioneer in Vietnamese potential market by establishing Shinhan Bank Representative Office in 1993. Two years later, we opened Shinhan Bank Hochiminh Branch. Our big milestone was marked in Nov 2009 with the opening of the first 100% foreign owned bank, named Shinhan Vietnam Bank. November 2011, Shinhan Vietnam Bank merged & acquainted Shinhan Vina Bank to become Shinhan Bank Viet Nam. The Head Office is located in Ho Chi Minh city, and 14 branches are in Ho Chi Minh, Ha Noi, Bac Ninh, Dong Nai and Binh Duong, Hai Phong, Thai Nguyen.

If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post:

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Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
500-999 staffs
HR Department
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.