Hotel House Manager In Da Lat

We are currently seeking a dedicated and friendly Hotel House Manager to join our team. The ideal candidate will be responsible for ensuring that our guests have a comfortable and pleasant stay by providing exceptional customer service. Responsibilities include welcoming guests, managing check-ins and check-outs, assigning tasks to the housekeeping and laundry departments, maintaining cleanliness in common areas and hallways, and resolving any issues that guests may encounter.

Responsibilities:

- Greet guests, handle check-in and check-out procedures, and ensure guests feel comfortable throughout their stay.

- Assign and oversee tasks for the room service and laundry teams.

- Monitor hallways and common areas to ensure they are kept clean and presentable.

- Address and resolve any problems or complaints from guests efficiently and professionally.

- Flexible working hours from 7 AM to 3 PM; ability to leave early if all guests have checked out after 2 PM, but must be available to assist late-arriving guests.

- Presentable appearance and a friendly, welcoming smile.

- Excellent communication skills in English.

- Experience in customer service or hospitality.

- Honest, responsible, and reliable.