[HP] Customer Service Representative (Cargo Planning/ Shipment Planning)

[HP] Customer Service Representative (Cargo Planning/ Shipment Planning)

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Các Phúc Lợi Dành Cho Bạn

Meals Allowance; Free coffee/tea/pantry; Social Insurance
Extra Insurance for employee & dependents; 16 AL days; Engagement activities; Health check up
Varied kinds of training; from functional technical - soft skills; Career Development Program

Mô Tả Công Việc

• Execute established processes and audit measures to support and meet customers’ requirements at the agreed level.
• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability
• Ensure periodic variances explanations for KPI performance measurement are provided in a timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all services provided.
• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
• Continuously intensify relationships with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationships and securing new businesses.
• Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development from end to end, and to ensure they
are fully informed of customer services objectives, purposes, and achievements.
• Support CS Supervisor / Team Lead in onboarding customer service representatives by providing training, knowledge, and skills sharing to assist customer service representatives to be
qualified to handle customers’ logistics requirements.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Having at least 1 - 2 working years experience in relevant industry
• Customer-oriented and Result oriented
• Good at English (writing and speaking); Excel, Word, PowerPoint
• Able to multi-task and high pressure
• Being detail and careful

Địa Điểm Làm Việc

Tòa Nhà Thành Đạt 1, Số 3 Đường Lê Thánh Tông, Đông Hải 1, Ngô Quyền, Hải Phòng, Việt Nam

APL Logistics is a global supply chain specialist for companies in the Automotive, Consumer, Industrial and Retail sectors.
In Vietnam, APL Logistics is a market leader in Buyer’s Consolidation in the Retail space. We enable supply chain from the factory floor to retail stores – the right SKU, at the right time, at the right place.
We serve our global clients via 3 offices and multiple Flow Centers in Vietnam. We also operate the largest single-roof Flow Center in Greater Ho Chi Minh in the South East Asia Region.
APL Logistics is a member of the Kintetsu World Express group, a global logistics services provider. For more information, visit www.apllogistics.com

Xem toàn bộ thông tin công ty
Tầng 5, Tháp B, Tòa nhà Viettel, số 285 Cách Mạng Tháng Tám, Phường 12, Quận 10, TP. Hồ Chí Minh
100-499 nhân viên
CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.