HR Manager (English Fluent)

1. HR Strategy & Leadership

• Develop and execute HR strategies aligned with company goals and culture.

• Provide strategic counsel to management on workforce planning, employee engagement and talent retention.

• Act as a key advisor in leadership discussions regarding organizational development and structure.

2. Employee Relations & Compliance

• Ensure full compliance with Vietnamese labor laws and company policies.

• Manage employee relations, including conflict resolution, disciplinary actions, and workplace communication.

• Build effective partnerships with labor authorities and external agencies.

• Regularly review and update HR policies, procedures, and documentation.

3. Compensation, Benefits & HR Systems

• Oversee compensation structure, benefits programs, and payroll coordination to ensure market competitiveness and internal equity.

• Manage HR data systems and analytics for headcount, turnover, and performance tracking.

• Use insights from HR metrics to propose data-driven HR solutions and improvements.

4. Talent Performance & Development

• Lead and manage the performance management framework to ensure fair and consistent evaluation across teams.

• Partner with department heads to set performance standards and KPIs aligned with business objectives.

• Provide guidance to managers on performance reviews, feedback, and improvement plans.

• Analyze performance data to identify trends, strengths, and development needs across the organization.

• Oversee Learning & Development initiatives to address identified capability gaps, including training needs assessment, learning program design, and effectiveness evaluation.

• Foster a culture of continuous learning and growth by implementing relevant L&D programs aligned with company strategy.

5. Employee Engagement & Culture

• Lead initiatives to enhance employee satisfaction, well-being, and retention.

• Collaborate cross-functionally to embed company values and culture into daily operations.

• Partner with the Employer Branding and Recruitment teams to strengthen employee experience and internal communication.

Required:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Minimum 3 years of experience as an HR Manager (or equivalent role) in an IT outsourcing or service-based company, managing 500-1,000 employees.

• Strong knowledge of Vietnamese labor laws and HR best practices.

• Proven ability to manage C&B, employee relations, performance, and L&D programs effectively.

• Solid understanding of the IT industry’s workforce dynamics and processes.

• Strong leadership, communication, and stakeholder management skills.

• Fluent in English (both written and spoken).

Preferred:

• Experience in technology or BPO companies.

• Strategic mindset with the ability to balance business needs and people priorities.

• Chinese language proficiency is a plus.