HR Operations Lead - Outsourcing & Staffing Services

1. Service delivery management & HR consulting

• Lead and manage daily operations across Payroll, Outsourcing, and Staffing services.

• Supervise and mentor consultants in solving client issues, ensuring high-quality service delivery and client satisfaction.

• Oversee monthly service performance, ensuring payroll and billing processes are accurate, timely, and compliant; continuously improve templates and procedures.

• Review and take final accountabilities for all departmental transactions, reports, and service-related contracts.

• Provide expert guidance on labor laws, local HR practices, market trends, and consulting strategies.

• Act as the escalation point for complex client service issues; monitor and analyze quarterly/yearly client satisfaction surveys to drive service improvements.

• Collaborate with clients to identify and implement cost-saving initiatives and process enhancements.

• Design and implement operational workflows to optimize efficiency within the business unit.

• Advise on recruitment strategies, ensuring alignment with talent pool quality and pipeline requirements; coordinate closely with the recruitment team.

• Partner with legal and management teams to deliver tailored, compliant HR solutions to clients.

• Conduct workshops, training sessions, and case study reviews to enhance team knowledge and application of local labor laws in outsourcing services.

• Support team leaders and members with innovative solutions in Staffing and Outsourcing services.

2. Business development and Branch activities

• Maintain ongoing communication with clients to address service needs in payroll, outsourcing, and staffing.

• Take main responsibility and activity on approaching and follow up with new clients.

• Collaborate with consultants to ensure service quality and consistency in line with client expectations.

• Work closely with the sales team on reporting, market surveys, and pricing strategies; provide insights on local practices to support business proposals.

• Manage monthly P&L to ensure the development of business, forecast for monthly/ quarterly Revenue, direct cost, GP, headcounts, follow-up AR and collect debt on time.

Others

• Manage the team in a stable way and improve the daily process of service.

• Weekly/ monthly report to management board as needed and commit the timeline.

• Other tasks as assigned by Manager.

• Bachelor’s degree in HR and related fields.

• At least 5 years of professional experience HR (C&B & Recruitment) with least 3 years in leadership role.

• In-depth knowledge and strong understanding of labor law and outsourcing & staffing models.

• Familiarity with Payroll Outsourcing & Staffing frameworks, SLAs, and compliance requirements.

• Experience managing large-scale recruitment drives or workforce transitions.

• Fluent English (04 skills).