HR Services Officer

$695 - $900 537 views - Expires in 1 days

What We Can Offer

Private premium medical insurance
20 days annual leave

Job Description

RMIT VIETNAM

RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

HUMAN RESOURCES

Our Human Resources department consists of a team of strategic HR professionals providing client focused, proactive and effective solutions and services for all RMIT Vietnam staff.

Our success is achieved by understanding our business and operating as a business partner to our clients. We deliver responsive, innovative and practical solutions and services. The HR team operates in a manner that supports the RMIT values and achievement of the business objectives. By providing tailored, quality human resources services and products and ensuring a high level of expert support and advice, the HR team enhances the ability of our stakeholders to meet their business objectives. This, in turn, enables University staff to better support the current and future student population at the University. The team shares insights with peers and management and our positive team culture relies on open communication, encouragement, recognition and continuous improvement, to work together and get things done.

YOUR ROLE

The position is primarily responsible for the delivery of “front office” services to HR’s internal customers who are RMIT Vietnam staff, and handling enquiries from the general public. As the nominated “first point of contact”, the incumbent must be able to:

Provide routine advice, guidance and explanation of RMIT Vietnam HR policies, procedures and processes to all staff, both local and expatriate.

Direct more complex issues to the relevant HR team member and follow through to ensure that queries are addressed in a timely and appropriate manner, ensuring optimum employee experience throughout.

CULTURE

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

KEY ACCOUNTIBILITIES

Front desk

Provide support to all walk-in customers, phone calls and email enquiries, discussing their needs and identifying appropriate services and information, referring them to the relevant HR staff members as appropriate; following up to ensure the issues have been addressed.

Provide general advice regarding HR policies, procedures and services verbally and via e-mail.

Manage ServiceNow (HR Ticketing system) to assign/refer tickets to the team member-in-charge, follow up with them to make sure the tickets are resolved.

Assist with updating staff information in the human resources information system (Workday).

Monitor the Staff Concerns Log, coordinate with relevant HRBPs for appropriate course of actions ensuring timely feedback to staff.

Other related duties as required.

Ad-hoc projects

+ Support HR team in ad-hoc operational projects. More specifically:

Provide proactive and timely project support and coordination to all members of the projects team.

Organise and coordinate meetings and events for the projects team, including venue and catering arrangements, speaker and attendee liaison, preparation and distribution of papers/materials.

Coordinate the dissemination and communication activities of projects to ensure all project news including progress updates and outcomes are shared with relevant stakeholders.

Undertake other support tasks as required by the projects manager(s).

+ General support:

Effectively organise documents for signatures, stamps, and filing for HR team.

Coordinate with Academic Registrar’s Group to finalise public holiday list for RMIT Vietnam and communicate it with relevant team members in HR and the Workday architect for their further action in their areas.

Support other team members in particular assigned tasks/ activities.

Provide backup support for other team members when required.
Read full Job Descriptions

Job Requirements

RMIT VIETNAM

RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

HUMAN RESOURCES

Our Human Resources department consists of a team of strategic HR professionals providing client focused, proactive and effective solutions and services for all RMIT Vietnam staff.

Our success is achieved by understanding our business and operating as a business partner to our clients. We deliver responsive, innovative and practical solutions and services. The HR team operates in a manner that supports the RMIT values and achievement of the business objectives. By providing tailored, quality human resources services and products and ensuring a high level of expert support and advice, the HR team enhances the ability of our stakeholders to meet their business objectives. This, in turn, enables University staff to better support the current and future student population at the University. The team shares insights with peers and management and our positive team culture relies on open communication, encouragement, recognition and continuous improvement, to work together and get things done.

YOUR ROLE

The position is primarily responsible for the delivery of “front office” services to HR’s internal customers who are RMIT Vietnam staff, and handling enquiries from the general public. As the nominated “first point of contact”, the incumbent must be able to:

Provide routine advice, guidance and explanation of RMIT Vietnam HR policies, procedures and processes to all staff, both local and expatriate.

Direct more complex issues to the relevant HR team member and follow through to ensure that queries are addressed in a timely and appropriate manner, ensuring optimum employee experience throughout.

CULTURE

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

KEY ACCOUNTIBILITIES

Front desk

Provide support to all walk-in customers, phone calls and email enquiries, discussing their needs and identifying appropriate services and information, referring them to the relevant HR staff members as appropriate; following up to ensure the issues have been addressed.

Provide general advice regarding HR policies, procedures and services verbally and via e-mail.

Manage ServiceNow (HR Ticketing system) to assign/refer tickets to the team member-in-charge, follow up with them to make sure the tickets are resolved.

Assist with updating staff information in the human resources information system (Workday).

Monitor the Staff Concerns Log, coordinate with relevant HRBPs for appropriate course of actions ensuring timely feedback to staff.

Other related duties as required.

Ad-hoc projects

+ Support HR team in ad-hoc operational projects. More specifically:

Provide proactive and timely project support and coordination to all members of the projects team.

Organise and coordinate meetings and events for the projects team, including venue and catering arrangements, speaker and attendee liaison, preparation and distribution of papers/materials.

Coordinate the dissemination and communication activities of projects to ensure all project news including progress updates and outcomes are shared with relevant stakeholders.

Undertake other support tasks as required by the projects manager(s).

+ General support:

Effectively organise documents for signatures, stamps, and filing for HR team.

Coordinate with Academic Registrar’s Group to finalise public holiday list for RMIT Vietnam and communicate it with relevant team members in HR and the Workday architect for their further action in their areas.

Support other team members in particular assigned tasks/ activities.

Provide backup support for other team members when required.

Job Locations

702 Nguyen Van Linh

Who We Are

RMIT University Vietnam is a campus of Melbourne-based University RMIT - Australia's biggest tertiary institution. The largest offshore campus in the world, RMIT Vietnam offers programs from business and management to design and micro engineering, and boasts an impressive range of extra-curricular activities that encourage students to break new ground in their areas of interest.

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Company Benefits

SALARY AND BENEFITS

  • • Competitive salary package
  • • Premium private medical insurance
  • • 13th month salary for eligible Vietnamese staff
  • • 20 days annual leave, 10 days sick leave per annum
  • • Long service leave and cash allowance, after a qualifying period
  • • Education fee support for staff dependents, for undergraduate programs at RMIT Vietnam, after a qualifying period
  • • Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.

Training

  •  • Tailored training and programs for managers and staff to support career progression (both internal and external to RMIT)
  • • Academic professional development week
  • • English language courses for Vietnamese staff, and Vietnamese language classes for expatriate staff
  • • Internal research grants for academic staff

Health and Well-being

  •  • RMIT values and encourages a fit and active lifestyle. We offer a range of tools, resources, services and programs that assist our staff to manage their physical and mental health
  • • On-site Medical Service with free health consultation, immediate treatment for basic ailments.
  • • Employee Assistance Program - an independent, free and confidential counselling service for all RMIT staff and their dependents. Expert guidance and advice across a variety of areas such as improving family communication, work life balance, trauma counselling, stress management, anxiety or depression and other difficulties.  

Health insurance

RMIT Vietnam provides staff with a range of health insurance benefits including:
  • • Full private health insurance for all staff where employment exceeds three months.
  • • For expatriate staff, comprehensive private health insurance for immediate dependents
  • • For local staff, option to purchase highly competitive health insurance packages for dependents.
  • • Personal accident insurance for all staff

RESOURCES

RMIT Vietnam offers a high technology-based environment and a wide variety of resources and services including
  • • Innovative and spacious campuses located in a clean, green environment.
  • • Well-equipped Sport and Recreation facilities
  • • Wide variety of cafes and food court areas
  • • Modern learning space and leading-edge library facilities
  • • Well-equipped laboratories and learning hubs

Transportation

RMIT Vietnam offers free bus services for staff and students from and to District 1 and Phu My Hung area.

Company Office

Company Location

Saigon South: 702 Nguyen Van Linh District 7, Ho Chi Minh City

Hanoi City: Handi Resco Building, 521 Kim Ma, Ba Dinh District, Hanoi

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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