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Mô Tả Công Việc
Key Purpose of the Job:
The HR Shared Services Manger – Vietnam is responsible delivering the following functions to our Vietnam portfolio companies:
1. Compensation & Benefits +Administration
2. Talent Acquisition Operations
3. Talent Management + Learning & Development
The HR Shared Services Manager – Vietnam is responsible for leading the implementation of the Shared Services function including oversight for all processes, tools and metrics that optimize HR services and solutions for our portfolio companies in Vietnam. This role will establish and refine operational efficiencies and centralize all transactional processing within Human Resources. The HR Shared Services Manager will partner with the Group CHRO and Leadership Team to understand strategic priorities and business needs ensuring service delivery capabilities and solutions are effectively and efficiently leveraged. The HR Shared Services Manager will lead the build out of the shared services function including the identification, hiring and training of appropriate team members; refinement and execution the project plan until fully operational.
Key Areas of Responsibility:
Shared Services Management
• Assist with development of Shared Services operational plans and actively implementing plans to help create a high-performing service delivery culture through development and effective utilization of staff
• Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that support the portfolio companies
• Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs
• Lead a team of HR Shared Services professionals across Compensation & Benefits, Administration, Talent Acquisition Operations, Performance Management and Learning & Development to deliver an accurate and timely service to the portfolio companies, and to continually drive for improvements in the shared services performance.
• Acts as liaison between the HRBP / Business Unit GM and the HR Shared Service to ensure that HR services are aligned with internal client needs.
• Create Data & HR Analytics dashboards providing management with key HR metrics for the business such as attrition , hiring, shared service delivery metrics.
Build teams that will optimize the processes below, delivering exceptional service to the portfolio companies:
Compensation & Benefits:
• Payroll Operations
• Total Reward Strategy
• Salary Banding & Job Grading
• Offer Letter & Employment Contract Administration
• Leave Administration
• Medical Insurance
Administration:
• Visas & Work Permits
• Mobility – Flights & Hotels
• PIT Filing
• Social Security Contributions
• Employee Files – Teams
• Transportation- taxi, car
• Mailing and courier
• Office stationery, office supply, cleaning service, security service
Talent Acquisition Operations
• Talent Acquisition Strategy
• Social Media / Employer Branding
• Advertising – job descriptions
• Assessments
• Shortlisting – HRBP
• Talent Pooling / Applicant Tracking System
• Background Checks
• Pre-start Onboarding
• Employee Engagement
Talent Management:
• Sanction letters – HRBP (maybe they own performance management in BU)
• Succession Planning Framework
• Leadership Development
• 360 Review Process
• Annual Review Process
Learning & Development:
• L&D platform – WSI
• Training platform – Kids&Us
• Staff Study Program
• Competency Development Framework
While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
Major challenge: Bring existing team out of single business unit mindset and create customer service centricity, focusing on process improvements that build efficiencies and allow businesses to scale. Build competencies in Talent Acquisition and Administration functions through recruitment of key talent, process improvements, establishment of metrics and drive accountability throughout the team
Xem toàn bộ Mô Tả Công Việc
The HR Shared Services Manger – Vietnam is responsible delivering the following functions to our Vietnam portfolio companies:
1. Compensation & Benefits +Administration
2. Talent Acquisition Operations
3. Talent Management + Learning & Development
The HR Shared Services Manager – Vietnam is responsible for leading the implementation of the Shared Services function including oversight for all processes, tools and metrics that optimize HR services and solutions for our portfolio companies in Vietnam. This role will establish and refine operational efficiencies and centralize all transactional processing within Human Resources. The HR Shared Services Manager will partner with the Group CHRO and Leadership Team to understand strategic priorities and business needs ensuring service delivery capabilities and solutions are effectively and efficiently leveraged. The HR Shared Services Manager will lead the build out of the shared services function including the identification, hiring and training of appropriate team members; refinement and execution the project plan until fully operational.
Key Areas of Responsibility:
Shared Services Management
• Assist with development of Shared Services operational plans and actively implementing plans to help create a high-performing service delivery culture through development and effective utilization of staff
• Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that support the portfolio companies
• Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs
• Lead a team of HR Shared Services professionals across Compensation & Benefits, Administration, Talent Acquisition Operations, Performance Management and Learning & Development to deliver an accurate and timely service to the portfolio companies, and to continually drive for improvements in the shared services performance.
• Acts as liaison between the HRBP / Business Unit GM and the HR Shared Service to ensure that HR services are aligned with internal client needs.
• Create Data & HR Analytics dashboards providing management with key HR metrics for the business such as attrition , hiring, shared service delivery metrics.
Build teams that will optimize the processes below, delivering exceptional service to the portfolio companies:
Compensation & Benefits:
• Payroll Operations
• Total Reward Strategy
• Salary Banding & Job Grading
• Offer Letter & Employment Contract Administration
• Leave Administration
• Medical Insurance
Administration:
• Visas & Work Permits
• Mobility – Flights & Hotels
• PIT Filing
• Social Security Contributions
• Employee Files – Teams
• Transportation- taxi, car
• Mailing and courier
• Office stationery, office supply, cleaning service, security service
Talent Acquisition Operations
• Talent Acquisition Strategy
• Social Media / Employer Branding
• Advertising – job descriptions
• Assessments
• Shortlisting – HRBP
• Talent Pooling / Applicant Tracking System
• Background Checks
• Pre-start Onboarding
• Employee Engagement
Talent Management:
• Sanction letters – HRBP (maybe they own performance management in BU)
• Succession Planning Framework
• Leadership Development
• 360 Review Process
• Annual Review Process
Learning & Development:
• L&D platform – WSI
• Training platform – Kids&Us
• Staff Study Program
• Competency Development Framework
While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.
Major challenge: Bring existing team out of single business unit mindset and create customer service centricity, focusing on process improvements that build efficiencies and allow businesses to scale. Build competencies in Talent Acquisition and Administration functions through recruitment of key talent, process improvements, establishment of metrics and drive accountability throughout the team
Yêu Cầu Công Việc
Required Competencies
• The successful candidate will be resourceful, action-oriented, as well as a flexible and decisive leader. He/she will provide clear direction and establish achievable goals and will actively lead a customer centric mindset across the Shared Services Team
• Ability to plan and organize a substantial workload that includes complex, diverse tasks and responsibilities
• Demonstrated credibility with colleagues and stakeholders at all levels of an organisation
• Excellent oral and written communication skills in English & Vietnamese
• Ability to express oneself succinctly, creatively, and independently
• Strong interpersonal skills with the ability to demonstrate skills in leading a multi-disciplined team through a period of change
• Analytical, decision making and strategic planning skills and the ability to handle multiple priorities
• Ability to coach, mentor, delegate appropriately and provide developmental guidance to supervised staff
• Competent level skills in core IT applications, particularly MS Office
• High level of commitment to the principles of organisational development and to the values of the company.
Qualification and Experience Required:
• Post graduate qualification in Human Resources, Law, Business Administration or English is preferred
• Strong knowledge of Vietnamese Labor Law, including for foreign employees
• A minimum of 10 years management experience at senior management level in a corporate, preferably MNC environment • Experience in the development of strategic and operational HR plans and their implementation in a professional work environment
• The successful candidate will be resourceful, action-oriented, as well as a flexible and decisive leader. He/she will provide clear direction and establish achievable goals and will actively lead a customer centric mindset across the Shared Services Team
• Ability to plan and organize a substantial workload that includes complex, diverse tasks and responsibilities
• Demonstrated credibility with colleagues and stakeholders at all levels of an organisation
• Excellent oral and written communication skills in English & Vietnamese
• Ability to express oneself succinctly, creatively, and independently
• Strong interpersonal skills with the ability to demonstrate skills in leading a multi-disciplined team through a period of change
• Analytical, decision making and strategic planning skills and the ability to handle multiple priorities
• Ability to coach, mentor, delegate appropriately and provide developmental guidance to supervised staff
• Competent level skills in core IT applications, particularly MS Office
• High level of commitment to the principles of organisational development and to the values of the company.
Qualification and Experience Required:
• Post graduate qualification in Human Resources, Law, Business Administration or English is preferred
• Strong knowledge of Vietnamese Labor Law, including for foreign employees
• A minimum of 10 years management experience at senior management level in a corporate, preferably MNC environment • Experience in the development of strategic and operational HR plans and their implementation in a professional work environment
Địa Điểm Làm Việc
3rd Floor, SC Vivo City, 1058 Nguyen Van Linh St., Dist. 7, Ho Chi Minh City, Vietnam
21 Lê Quý Đôn, Phường 6, Quận 3, TP. Hồ Chí Minh
