HRIS Specialist

WHAT YOU’LL BE DOING

HRIS Service Delivery (85%)

• Support to troubleshoot, investigate, and resolve system/data issues through ServiceNow Tickets.

• Provide day-to-day HR System support to answer incoming requests and aim for the highest level of customer satisfaction.

• Prepare and process HR service requests actions as needed in a timely manner, ensure data integrity, and follow up as necessary to assure completion of actions.

• Maintain data dictionary definitions, documentation and support guides.

• Other tasks as assigned by the manager.

Others (15%)

• Support HR projects related to HRIS.

• Produce reports and handle assigned tasks.

• Provide administrative support to the HRIS team as appropriate with a variety of administrative tasks and assignments.

• Bachelor's degree in Human Resources or related field.

• 1-2 years of experience in HRIS management and providing a broad range of customer-focused HRIS services.

• Fundamental computer skills using various technology tools and applications such as HR Information Systems, case management systems, Word, Excel, and Outlook. Knowledge of ServiceNow, Workday, …

• Ability to engage and interact with customers; Customer focus

• Experience interacting effectively and diplomatically with others and establishing and maintaining cooperative working relationships within a diverse environment.

• Strong attention to detail and ability to manage multiple tasks simultaneously and Prioritization skill

• Strong Problem-solving, analytical, Decision Making, and judgment skills.

• Strong communication and interpersonal skills, with the ability to produce high-quality work (documents, reports, correspondence) that is concise, logical, and grammatically correct.

• Strong English communication skills.