Hygiene Officer

Job overview

The primary responsibility of this role is to work closely with food handling departments and the Food Safety and Hygiene Manager to oversee and implement food safety and hygiene standards in all our food outlets ensuring compliance with regulatory requirements and maintaining high quality standards.

Duties and responsibilities

Responsible business:

Responsible for handling the Food safety & hygiene in the Resort:

• Implementing / maintaining HACCP/ISO22000, Food Safety and Personal Hygiene Standards

• The key person to monitor and make sure all food areas are following up the food safety management system manual and standard food safety procedures as per local and internal guidelines

• Implementing systems and conducting regular checks to ensure food handlers are adhering to good food and personal hygiene practices, during food preparation.

• Carrying out internal Food Hygiene Audits in all food preparation areas.

• Developing, implement, reviewing and updating the food safety management system procedures, in accordance with local regulations and international standards.

• Training food handlers in Essential Food safety as per local authority standards.

• Managing day to day activities of Food Safety and maintaining Hygiene records, appropriately.

• Monitoring and verifying that food is received, handled, prepared, stored, transported and served always in a satisfactory manner, in accordance with the Food Safety & HACCP Rules & Regulations.

• Conducting supplier audits to approve food suppliers

• Guiding the internal HACCP auditors to perform inter departmental audit.

• Providing awareness training in HACCP for all food handlers

• Making food safety and HACCP training plans for food handlers

• Investigating food safety complaints, and reporting to management

• Auditing all food preparation areas and reporting findings and liaise with the concerned departments on consistent preventive / corrective actions.

Guest experience:

• Providing guidance for food and beverage and kitchen in handling food hygiene complaints from guest

• Demonstrate service attributes in accordance with industry expectations and company standards.

• Accurately and promptly; understanding, anticipating and fulfilling guest requests

• Maintain a high level of knowledge which will enhance the guest experience

• Demonstrate a service attitude that exceeds expectations

• Take appropriate action to resolve guest complaints

• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.

• Be able to promote the hotel products and services.

• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to speak, read and write English

• Proficient in the use of Microsoft Office

• Tasks and Project Management

• Good knowledge of Food Safety and Management Systems

• Problem solving, reasoning, motivating, organizational and training abilities

Qualifications

• Diploma in Hotel Management, Food & Beverage, or related field

Experience

• 2 years of experience, or an equivalent combination of education and experience

What we offer:

- Competitive salary and attractive monthly service charge

- Annual leave from 14 days, 2 days off per week

- Mandatory insurances in accordance with Vietnamese Law

- Accidental insurance 24/7

- HealthCare insurances

- Provided uniform, duty meals, and transportation

- IHG brand standard training

- Other benefits as per the company/ IHG policies