IELTS Country Operations Manager Urgent job

IELTS Country Operations ManagerUrgent job

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 1467 lượt xem - Hết hạn trong 23 ngày

Các Phúc Lợi Dành Cho Bạn

13th Month Salary; Bonus in the end of year
Annual medical examination
15 working-days recreation leave

Mô Tả Công Việc

Operations Management
• Provide operational plan to support all test centres in Vietnam to achieve targets, and drive sharing and implementation of best practices between IDP:IELTS and test centres within the country
• Manage the operations of all test centres which include pre-test, during the test and post test; maximize team productivity
• Responsible for human resource management of IELTS casual labour which including recruitment and faciliate training examiners and invigilators for IELTS tests.
• Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets
• Assist Head of IELTS and BD team to identify and implement new business opportunities to grow test volume from operation side
• Provide accurately forecast and budget management to support for business growth

Quality & Compliance
• Independently perform audits on the IELTS test centre as scheduled and provide documented feedback and reports
• Ensure all centres and off-site testing operations are managed within the IELTS operating procedures
• Ensure adherence to all IELTS manuals, processes & policies, including test day processes
• Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners
• Assist with the development and implementation of IELTS policies
• Risk management/ security to ensure centres compliance with security policy and procedures
• Keeping Regional & IA teams informed on test day incidents & malpractices

Leadership
• Provide supervision, guidance and support to Test Day Supervisor, IELTS Admin staff and casual staff on their daily tasks
• Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate IELTS/IDP processes
• Leading collaboration, enhance productivity of the team, creating healthy and enegertic working enviroment

Enhancing customer experience
• Build customer process; provide training and supervision to operation team to ensure high level of customer service across test centers
• Build materials to support customer experience from pretest; test date to post test and feedback system to monitor customer satisfaction

Business Acumen
• Manage the Test Centre’s operations Direct Costs and offsite testing locations and ensure that they are in line with the budget allocated.
• Assist with the statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets as required
• Continually monitor test day availability and capacity to ensure centres meet current demands and capture growth opportunties
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Graduate degree in business administration, economics, finance, or other related fields.
• A minimum of 8 years’ experience in operation management, at least 5 years in managers position. (background in international schools/universities operations, banking/logistics operations is a big advantage)
• Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
• Strong analytical, organisational skills; problem-solving skills
• Excellent understanding of business principles with proven records
• Excellent communication and presentation skills in both English and Vietnamese.
• High level interpersonal skills.
• Customer focused, with a passion for providing outstanding service.
• Demonstrated ability to make decisions and act with integrity.
• Interest in/ experience of international education and/ or testing services
• Able to work on Saturday and be flexible with work schedule

Địa Điểm Làm Việc

161 Hai Bà Trưng, Vo Thi Sau Ward, Quận 3, Thành phố Hồ Chí Minh, Việt Nam

Về Chúng Tôi

Career Opportunities at IDP Education
(Ha noi Office)

IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand.
IDP has a demand to recruit the following position:

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Phúc Lợi Công Ty

SALARY AND BENEFITS

  • • Competitive salary package
  • • Top Up Incentive Quarterly & Annual Bonus
  • • 13th month salary
  • • 15 days annual leave, 10 days sick leave, 10 days pandemic leave per annum
  • • Long service allowance
  • • Holidays allowance.

Training

  • • Tailored training and programs for managers and staff to support career progression (both internal and external)
  • • English language courses ACET.
  • • Development opportunity with master training program.

HEALTH INSURANCE

  • • Private Health Care Insurance.
  • • Social Insurance is registered at monthly salary rate and fully covered by IDP
  • • Premium private medical insurance

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

30 Triệu Việt Vương, Bùi Thị Xuân, Hai Bà Trưng, Hà Nội;

36 Mạc Đĩnh Chi, Đa Kao, Quận 1, TP. Hồ Chí Minh

10 Ngô Gia Tự, Q. Hải Châu, Đà Nẵng

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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