Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
• Provide operational plan to support all test centres in Vietnam to achieve targets, and drive sharing and implementation of best practices between IDP:IELTS and test centres within the country
• Manage the operations of all test centres which include pre-test, during the test and post test; maximize team productivity
• Responsible for human resource management of IELTS casual labour which including recruitment and faciliate training examiners and invigilators for IELTS tests.
• Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets
• Assist Head of IELTS and BD team to identify and implement new business opportunities to grow test volume from operation side
• Provide accurately forecast and budget management to support for business growth
Quality & Compliance
• Independently perform audits on the IELTS test centre as scheduled and provide documented feedback and reports
• Ensure all centres and off-site testing operations are managed within the IELTS operating procedures
• Ensure adherence to all IELTS manuals, processes & policies, including test day processes
• Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners
• Assist with the development and implementation of IELTS policies
• Risk management/ security to ensure centres compliance with security policy and procedures
• Keeping Regional & IA teams informed on test day incidents & malpractices
Leadership
• Provide supervision, guidance and support to Test Day Supervisor, IELTS Admin staff and casual staff on their daily tasks
• Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate IELTS/IDP processes
• Leading collaboration, enhance productivity of the team, creating healthy and enegertic working enviroment
Enhancing customer experience
• Build customer process; provide training and supervision to operation team to ensure high level of customer service across test centers
• Build materials to support customer experience from pretest; test date to post test and feedback system to monitor customer satisfaction
Business Acumen
• Manage the Test Centre’s operations Direct Costs and offsite testing locations and ensure that they are in line with the budget allocated.
• Assist with the statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets as required
• Continually monitor test day availability and capacity to ensure centres meet current demands and capture growth opportunties
Yêu Cầu Công Việc
• A minimum of 8 years’ experience in operation management, at least 5 years in managers position. (background in international schools/universities operations, banking/logistics operations is a big advantage)
• Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
• Strong analytical, organisational skills; problem-solving skills
• Excellent understanding of business principles with proven records
• Excellent communication and presentation skills in both English and Vietnamese.
• High level interpersonal skills.
• Customer focused, with a passion for providing outstanding service.
• Demonstrated ability to make decisions and act with integrity.
• Interest in/ experience of international education and/ or testing services
• Able to work on Saturday and be flexible with work schedule