Import/Export Customer Service

NOTE: Working time: 11am - 9pm from Monday to Saturday

LEE GLOBAL - Website: https://www.lee-global.com/

Ideally located in Europe‘s Logistics hub, Germany, LEE GLOBAL LOGISTICS GMBH was founded in March 2011 with an aim to compete amongst the Freight Forwarders based in Europe.

Despite being a relatively new company, we are rapidly growing by virtue of our qualified staffs who hold over 10 years of extensive first-hand experience and dedication.

In addition, our staffs possess an excellent command in Korean, German and English, in order to provide outstanding and unlimited service throughout the whole of Europe.

What we believe in Logistics, Easy and Efficient has been and will remain as our core.

Add: Audi Building, No.8 Pham Hung Str,. Me Tri Ward, Nam Tu Liem Dist., Hanoi

Job Summary

- Prepare documents, verify validity, and send documents to partners and agents.

- Contact shipping line and airlines to submit bookings, submit bills of lading, VGM, and monitor the coordination of goods until they leave the port

- Make a Pre-alert, send documents to customers and agents.

- Contact customers, update the status of the shipment for all relevant parties.

- Send information about shipment and the bill of lading to customers.

- Chasing cargoes and making payment proposals for shipping companies and partners related to the shipment.

- Open, track, and close files in the system.

- Perform other relevant tasks as requested by superiors.

- Contact the agent to get booking, nominate agent to handle cargoes

- Chasing the shipment, and update the status of shipment for customers

- Check the bill of lading and documents with the customer

- Receive Pre alert from the agent.

- Work with the shipping line to handle any arising issues during the cargo handling process

- Graduated from university with a major in import-export or logistics from universities.

- Proficient in Word and Excel.

- Good at listening, speaking, reading and writing in English.

- Capable of teamwork or working independently.

- At least 2-3 years in an equivalent position in the forwarding field.

- Ability to synthesize, analyze, and report.

- Careful in work.

- Passionate and committed to the job, with the intention of working long-term.

Benefit

- Monthly salary: 18-20 millions

- Travel program every year and annual activities.

- A good working environment for professional development, stable income,..

- Entitled to benefits according to the Company's Regulations and Vietnamese Labor Law.