Incident Manager (Vietnam)

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 181 lượt xem - Hết hạn trong 15 ngày

Các Phúc Lợi Dành Cho Bạn

Premium Healthcare,Social insurance, health insurance, unemployment insurance as labor law stipulate
Public holiday and Annual leave in accordance with the Vietnamese labor law
Laptop and other necessary working tools. Apply the latest technology

Mô Tả Công Việc

Job Description

This role coordinates product/development/support team to classify/solve incidents report by customer, reporting to the CTO/COO. The candidate must be self-initiating and have a knowledge of services management processes. This role will work with Management to successfully deliver product and services.

The responsibilities of the individual in this position include:
● Gathers incident/problem information.
● Coordinates product/development/support team to solve problem/incident in effective and efficient manners.
● Attend all project related meetings with stakeholders as necessary
● Responsible for directly liaising with product partners and customers to scope requirements on product customization related to the specific project
● Responsible for delivering solutions to problems agreed upon by stakeholders
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

The successful candidate will have extensive demonstrable skills and experiences including the following:
● Strong problem solving and analytical skills
● DevOps/System engineering skills.
● Cloud Computing (SDN, CDN), Linux, Network, virtualization hand-on experiences
● Solid background in software engineering.
● Capacity to deal with ambiguity and solve complex problems effectively, analytical.
● Proven ability to employ holistic approaches and looks at long term solutions
● Exceptional written, verbal and presentation communication skills in English
● Bachelor’s degree required
● 1-3 years of experience in a technical management role

Địa Điểm Làm Việc

Tòa nhà Central Park, 208 Nguyễn Trãi, Phường Phạm Ngũ Lão Quận 1 TPHCM

About Us

SkyLab is a digital performance company revolutionizing the way data, content, applications and workloads are managed across the hybrid cloud environment. SkyLab’s innovative 5G-ready XaaS platform, FusionFlow™, empowers our enterprise clients and partners to launch and scale secure applications and services globally. It has been deployed by major telecommunication service providers to power cutting-edge 5G latency-sensitive use cases, providing seamless orchestration across hybrid and multi-cloud environments.

The SkyLab team comprises industry specialists and experts in data center infrastructure, IaaS, PaaS, content delivery networks, software development, wired and wireless communications and engineering domains.

Sample of our existing customers: HDB Singapore, various government agencies, global service providers and telcos.
You can visit our website and see our company in media at https://www.skylabteam.com/

Xem toàn bộ thông tin công ty
Lầu 7, Tòa nhà Central Park, 208 Nguyễn Trãi, Phường Phạm Ngũ Lão, Quận 1, TPHCM
10-24 nhân viên
HR Department
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)