Indoor Sales

1. Responsibilities

• Receiving & responding to customer enquiries through phone/ email. Preparing letter of customer: appointment, explanation, delivery extension, technical change

• Preparing quotation, working with customer on contract, PO

• Monitoring of customer master data, including but not limited to: New customer creation, changing customer data, changing payment term.

• Monitoring of material master data, including but not limited to: Collect full information for inputting in template --> send to SAP AP team for creation; Extend material to our plant 308A for using; Change material in our plat: Tax clarification.

• Monitoring of sales order creation: Customer code, material code, qty, usage, price, sales district, sales employee, end user; Trading; Credit memo; Debit memo; Sales return.

• Repairing order creation: Receive defective seal -> charge to customer -> repair -> delivery -> billing.

• Monitoring of service order creation: Create, add in operation + component, time confirmation, TECO; Fix price; Itemized; External service; Onsite service.

• Creating of sale order/ repair order / service order for claim & warranty case.

• Input Project ID, GA-Drawing as per AP & EBJ request.

• Weekly review SIS1 report (OI report)

• Month end review CS report --> to make sure cost and revenue were booked in the same month.

• Working on Monthly backlog report and Sales report

• Adhoc production for assembly/ replacement: Create, add in PR number + component, GI & GR, time confirmation, TECO.

• BOM extraction. Create the ticket for unblocking L6-L8 to sell our stocks.

• Confirm schedule line for SO

• Support sales team on Internal Audit & Annual Audit; Support AP teams on confirming figures for month end closing; Advise on information needed to be corrected/ amended in SAP.

2. Authorities

• Collaborating with other departments (e.g., sales, product management) to enhance the customer experience.

• Maintaining and updating the organization's database and record-keeping systems.

• Coordinating and facilitating communication between different departments or teams.

• Representing the organization in various operational meetings.

* Position Requirements

• Good English communication and interpersonal skills are required

• BA of Administration or related field and having at least 2-3 years' experience in the position of Sales Indoor, Sales Admin

• Customer orientation, positive attitude and willingness to learn.

• Careful and dynamic person

• Proficient in Microsoft office

* Attitude/ Working Style

• Driver of excellence in own work with constant passion to strive and excel and working closely and establishing good rapport with colleagues / employees.

• Willingness to accept new challenges and strive to achieve the goals set forth.

• Participate in continuous learning and personnel development.

• Internal and external customer oriented (e.g. short response times, appropriate back up solutions, continuous information flow).

• Efficient and resilient working style (e.g. ability to prioritize and schedule work to ensure deadlines are met, working overtime during transient peak periods, ability to manage stress tolerance level).

• Understanding of overall company’s business direction, market overview, customers’ expectations, and ability to develop together based on business needs.

• Value-based people management including “lead by example”.

• Has a “coachable” attitude and willingness to integrate into the EagleBurgmann culture as set out in the “Leading Principles”.