Informatics Technical Service Specialist (Core Diagnostics)

Informatics Technical Service Specialist (Core Diagnostics)

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 1220 lượt xem - Hết hạn trong 8 ngày
Mức độ phù hợp công việc - Xem chi tiết

Các Phúc Lợi Dành Cho Bạn

13 month salary & Incentive bonus
Premium Healthcare for personal & family
Training

Mô Tả Công Việc

Key Decision Rights:

A technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction


Major Responsibilities

•Become a trusted advisor to customers and ensure all IT projects are delivered and executed as per Statement of work (SOW) to meet the customer expectation and vision

•Assists in the preparation of statement of work documents, ensures that all relevant information is recorded

•Specifies the appropriate hardware solution for our IT solutions and where appropriate liaises with third party IT hardware providers

•Performs initial workflow analysis prior to onsite deployment activities

•Performs the software installation and configuration (including OS, application and database)

•Delivers structured software application product training to the end user

•Provides comprehensive support for all entire IT solution. Support may be delivered by telephone, remote access or on-site

•Achieves consistent high level of customer satisfaction as measured by NPS

•Supports the sales team to manage all post-sales IT activities and provide expert knowledge

•Maintain and develop new business with existing customers throughout their contract by optimizing our IT products and quality of service

•Use customer contact activities tools and systems, and update relevant information held in these systems

•Supports the commercial procurement process by assisting in the provision of technical information and responses
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
• 1~3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications or relevant comparable experience
• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality
• Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

Địa Điểm Làm Việc

Ho Chi Minh

Abbott believes in the power of health. With better health, people and communities can live better and achieve more.
- We create new solutions - in diagnostics, medical devices, nutrition and branded generic pharmaceuticals - that help people around the world, in all stages of life, live their best lives through better health.
- Founded over 130 years ago by Chicago physician Dr. Wallace C. Abbott, Abbott has emerged as one of the largest diversified global health care companies. Our approximately 74,000 colleagues around the globe are devoted to making a lasting impact on human health in the more than 150 countries we serve.
- We believe that good health is not just about treating an illness or managing a medical condition. It’s about supporting people’s health as if it was our own, so they can enjoy all life has to offer. We’ve been focused on helping the people of Vietnam live their best, fullest lives for more than 20 years.

Xem toàn bộ thông tin công ty
02 Ngo Duc Ke, Dist. 1, HCM
1.000-4.999 nhân viên
Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

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