What We Can Offer
a) Responsible to assign the cases to subordinate as appropriate
b) Conduct investigation with agent/employee; and agent’s/employee’s uplines for explanation and statement
c) Interview relevant parties for investigation purpose, where necessary
d) Liaise with all relevant parties on any findings
e) Provide fact summary including finding and recommendation for management review
f) Review draft reply letters
g) Feedback sales forces’ / business lines’ concerns on company guidelines and procedures
h) Review and oversee the cases handled by subordinate
i) Works effectively with Police, Court, authorities… for handling the serious violations.
2. Support Investigation Senior manager and HOI to conduct investigation of sales force/employee cases received from other sources (PCA Confidential Helpline / compliance hotline/ report from agency, etc.)
a) Conduct investigation with agent/employee; and agent’s/employee’s uplines for explanation and statement
b) Prepare investigation report for management and PCA
c) Works effectively with Police, Court, authorities… for handling the serious violations
3. Support Investigation Senior manager and (HOI) to Propose Sales Force Disciplinary
Committee’s (SFDC) or employee disciplinary decisions
a) Collate and present representatives’ appeals against disciplinary action to the SFDC.
b) Enforce the company’s disciplinary policy by consistent application of the disciplinary policy against the sales force/employee
c) Ensure that the disciplinary action on agency/employee is recommended according to the prevailing disciplinary policy
d) Prepare reports to seek management approval on disciplinary actions
e) Attend and take minutes of SFDC’s meeting
4. Support Investigation Senior manager and HOI to lead, supervise and guide Investigation team
a) Develop key competencies of Investigation team
b) Provide opportunities for cross functional exposure/training
5. Others: to be assigned by Investigation Senior Manager, HOI, Department Head and/or Company’s top management (if any).
o Bachelor's degree in Law/Economics/Finance/Banking.
o Certified Fraud Examiner.
o 5 years experiences in Investigation/compliance/law/legal.
o Life insurance is preferred.
o Prior experience as in police/public security
Knowledge and skill set:
o Management & leadership skills
o Investigation skill
o Interview skill
o Good problems analysis & solving.
o Good time management & project management skills
o Good communication, negotiation and presentation skills.
o Proactive, hard-working & integrity.
o Good English and Vietnamese report writing.
o Good computer skill (Excel, Word and Power Point).
o To ensure timeliness, quality and effectiveness of Investigation works done.
Integrity: Ethically unyielding, honest and inspire trust by saying what we mean, matching our
behaviors to our words and taking responsibility for our actions.
Deliver excellence: Fulfill the promises and deliver on a clear set of expectations, maintaining our
integrity at all times.
Collaboration: Encourage openness, mutual trust and team work throughout the organization.
Innovation: Pursue new initiatives and challenge ourselves to create opportunities.
Care: Understand and care about the needs and expectations of our employees, customers,
agents, partners and shareholders.
Leadership / Management / Execution Competency: leadership competency is required to
manage team members & to handle with internal clients.